8 Product Insights Jobs

As a Waterproofing Technical Officer, you will be a field technical resource responsible for supporting the business of waterproofing products. Your role will involve imparting practical training to contractors, providing technical expertise to internal and external stakeholders, handling on-ground complaint escalations, and contributing as a key technical pillar in product field trials. Your key responsibilities will include conducting practical training for top contractors, providing on-the-job training for Trade and Territory Manager-Painter Partnership (TM-PP), closely connecting with top contractors as the Birla Opus waterproofing technical point of contact, assisting in site conversions through digital and physical means, and offering technical intervention at critical sites during the pre-application stage for issue identification and resolution. Furthermore, you will be responsible for handling escalations from TM-PP, visiting critical sites to establish credibility as a subject matter expert, providing tech support by addressing queries from external and internal stakeholders, evaluating vendors and new products for category creation, and supporting in gathering technical product insights. To qualify for this role, you should have a B.Tech. or Diploma in Civil Engineering with 2-7 years of field experience in the waterproofing industry. Alternatively, relevant experience in the construction chemicals or waterproofing retail industry will also be considered. You will report directly to the ASM PP + PA (Painter Partnership + Painter Academy) and be dotted to the Waterproofing Technical Manager (WTM). This position offers you the opportunity to leverage your technical skills and industry knowledge to drive business growth and ensure the successful implementation of waterproofing products.,

As a Project Manager at gTech Ads, you will have the opportunity to work in either Hyderabad, Telangana, India or Gurugram, Haryana, India. You should have a Bachelor's degree or equivalent practical experience along with at least 5 years of project management experience. Ideally, you would also possess 3 years of experience in a client-facing role and operations management, which includes process improvement, operational reviews, and optimizing workflows. Your expertise in data analysis, dashboards creation, and identifying product and business insights will be valuable. Additionally, experience in troubleshooting or Demand Gen Campaign, managing escalations, account/campaign management, technical troubleshooting, or customer support will be beneficial. At gTech Ads, you will be part of a team responsible for providing support and technical services for customers using our Ad products. Your role will involve assisting customers in setting up accounts, implementing ad campaigns, and providing media solutions for their business and marketing needs. You will also be involved in offering complex technical and measurement solutions along with consultative support for larger customers. Collaboration with Sales, Product, and Engineering teams within Google will be essential in developing better solutions and services to enhance the client experience. Your responsibilities will include prioritizing and delivering outstanding customer service, troubleshooting and resolving issues, and interacting directly with Google's advertisers, Sales teams, agencies, and partners. You will apply your deep product expertise to solve complex technical customer issues, escalations, and work on strategic projects. Analyzing data and generating insights to create action plans, focusing on knowledge management, operational improvements, account reviews, and product adoption will also be part of your role. Collaborating with Sales and other cross-functional partner teams to continuously improve the customer journey, resolve complex issues, and provide expertise for product and process improvements will be crucial. Lastly, you will be responsible for developing, maintaining, and delivering knowledge management resources and training programs to ensure customer support agent competency.,

We are seeking a creative marketer to join StacksKB, a mechanical keyboard company dedicated to providing premium typing experiences. In this multifaceted role, you will be responsible for content creation and community engagement to enhance brand awareness and foster customer loyalty. Your responsibilities will include: Creative Content Development: - Creating high-quality photos and graphics for new products and promotional purposes. - Producing various videos, such as product showcases, setup demonstrations, memes, and behind-the-scenes content. - Designing graphics for packaging, promotional materials, and the company website. - Developing marketing strategies and product insights based on feedback from the community. Customer Support: - Addressing customer inquiries via social media and email, providing assistance with warranty claims, product selection, compatibility issues, and troubleshooting. - Crafting blog posts and newsletters on relevant topics. Community Building: - Actively engaging with the mechanical keyboard community on platforms like Reddit and Discord, serving as a representative of StacksKB online. Required Qualifications: - Proficiency in photo editing software, such as Darktable. - Strong photography and videography skills. - Familiarity with online communities like Reddit. - Excellent written communication abilities. - Self-motivated with the capacity to work independently. Preferred Qualifications: - Knowledge of mechanical keyboards, particularly custom models. - Previous experience in photography and videography. - Understanding of online subcultures. Join us at StacksKB and contribute to our mission of delivering exceptional typing experiences through innovative marketing strategies and community engagement.,

As a dynamic Customer Success Manager at Fundamento, you will be responsible for taking ownership of client accounts and ensuring successful project deliveries. Your role will involve driving customer success strategies, building strong client relationships, and overseeing project execution to contribute to the growth of Fundamento's innovative AI solutions. In this role, you will be involved in client and account management, including project scoping and planning, project execution based on success metrics, and fostering relationships with stakeholders. You will also be tasked with setting clear client retention goals, developing strategies to achieve them, and driving continuous service improvement to enhance product adoption and usage growth. Internally, you will be responsible for analyzing and reporting data, gathering product insights, and enabling prioritization. You will also play a role in training and managing CS analysts, as well as setting up processes to improve efficiency within the organization. The ideal candidate for this position should have at least 3-4 years of relevant work experience in a customer-facing role, preferably in SaaS or tech organizations. Strong interpersonal skills, a proactive mindset, analytical abilities, exceptional communication skills, and a sense of accountability are essential for this role. Proficiency in Microsoft Office Suite is required, and team management experience is a plus. This position is based in Delhi and requires working from the office. Fundamento is an AI voice bot company that specializes in enterprise contact centers, particularly in the financial services industry. Fundamento's AI voice bot is designed to handle complex customer conversations with its best-in-class entity extraction models. The company works with enterprises such as Hero FinCorp, IIFL, and Paisabazaar to deliver breakthrough improvements in P&L efficiency through increased scale and reduced costs. Clients of Fundamento benefit from cost reductions, sales funnel optimization, decreased AHT, and a focus on CSAT and CX. Fundamento's virtual agent is intuitive, overcoming common issues like latency, Speech to Text errors, and language complications. The system can handle unstructured, complex data by translating, transcribing, and understanding customer intent across various use cases in the customer lifecycle, including customer service, lead qualification, funnel management, collections, and data validation.,

As the Director of Wealth at Borderless, your primary responsibility will be to drive the development and expansion of the Borderless wealth management division. This role entails ensuring the delivery of high-quality investment solutions and client-centric financial planning services. To excel in this position, you must possess a deep understanding of portfolio management, regulatory compliance, and investment advisory. Additionally, you will be leading a team of relationship professionals, guiding and supporting them in their roles. Your key responsibilities will include: - Strategic Leadership: Develop and implement a wealth management strategy that aligns with Borderless" global investment vision. - Distributor Management: Collaborate with Borderless channel partners, typically large financial services companies in India, to facilitate the introduction of global investing products to their clients through relationship managers and advisors. - Client Advisory & Relationship Management: Act as a trusted advisor to high-net-worth individuals (HNIs) and institutional clients, offering expertise on global wealth diversification and investment opportunities. - Portfolio & Investment Management: Supervise client portfolios, introduce them to global asset classes, and assist in making and managing investments in identified products. - Market Research & Product Insights: Work closely with Product Research teams to anticipate global market trends, regulatory changes, and emerging investment opportunities. This will involve curating unique global products tailored to Borderless" HNI clientele. - Team Development: Recruit, mentor, and lead a team of wealth advisors, fostering a culture of high performance and professional growth. To be considered for this role, you should meet the following requirements: - Hold a Bachelor's degree in Finance, Economics, or a related field; an MBA or relevant advanced degree is preferred. - Have at least 8 years of experience in wealth management, investment advisory, or financial services, with a minimum of 3 years in a leadership position. - Possess strong expertise in global investment products, asset allocation, and portfolio management strategies. - Demonstrate a proven track record of building and maintaining relationships with high-net-worth individuals and institutional clients. - Exhibit knowledge of compliance frameworks, risk management, and regulatory standards. - Hold professional certifications such as CFA, CFP, or equivalent, which are highly desirable. - Showcase excellent leadership, communication, and analytical skills. This job opportunity was posted by Nayana K from Stockal.,

Minimum qualifications: Bachelor's degree or equivalent practical experience. 8 years of experience in a technical project management or a customer-facing role. Experience in stakeholder management, communication, and product insights. Preferred qualifications: Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field. Experience in business analysis to conduct analytics, develop dashboards, and make recommendations. Experience in technical troubleshooting or customer support with the ability to provide solutions. Knowledge of Google Ads, advertising solutions, and the media landscape (both online and offline). Excellent consulting or business development skills with the ability to identify and prioritize business opportunities. About the job: gTech Ads is responsible for all support, media, and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services, from enabling better self-help and in-product support, to setting up accounts and implementing ad campaigns. Additionally, we offer media solutions for customers business and marketing needs, and provide complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for specific customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product, and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google, and we remain a trusted partner. The Product Practices teams within Enablement deliver quality, scale, and efficiency to how Google commercializes its ad products. The Ads Platform (AP) team under the Mobile App Ads Formats (MAPP) vertical will work across gTech practitioners and product development teams to enable product priorities for Google Ads platform. Responsibilities: Drive activation of Ads Platform objectives. Partner with gTech teams to enable customer support activities like training, Standard Operating Procedure (SoP) creation, and hotspot analysis. Generate insights for product improvements to drive resolution of issues. Develop a gTech Ads services strategy in partnership with leadership and the gSO team to assist in achieving regional goals, including Business Forecast Meetings (BFMs). Help in prioritization and designing the right goals and metrics, analyzing the existing headroom. Create and maintain servicing plans for advertisers, considering all stakeholders and partner workforce. Work on improving the services strategy to adopt any changes in products and metrics.

As the Director of Wealth at Borderless, you will be responsible for driving the development and expansion of the Borderless wealth management division. Your main focus will be on ensuring high-quality investment solutions and client-centric financial planning. To excel in this role, you must possess a deep understanding of portfolio management, regulatory compliance, and investment advisory. Additionally, you should have the ability to lead a team of relationship professionals effectively. Your key responsibilities will include: - Strategic Leadership: Develop and implement a Borderless wealth management strategy that aligns with the company's global investment vision. - Distributor Management: Collaborate with Borderless channel partners, typically large financial services companies in India, to assist them in offering global investing products to their clients through their relationship managers and advisors. - Client Advisory & Relationship Management: Act as a trusted advisor to high-net-worth individuals (HNIs) and institutional clients, providing expertise and guidance on global diversification of their wealth and investments. - Portfolio & Investment Management: Oversee client portfolios, introduce global asset classes of interest to clients, and assist them in making and managing investments in identified products. - Market Research & Product Insights: Partner with Product Research teams to stay informed about global market trends, regulatory changes, and emerging investment opportunities. This will enable you to discover and curate unique global products tailored to Borderless HNI clientele. - Team Development: Recruit, mentor, and lead a team of wealth advisors, fostering a culture of high performance. To be considered for this role, you should meet the following requirements: - Bachelor's degree in Finance, Economics, or a related field; an MBA or relevant advanced degree is preferred. - Minimum of 8 years of experience in wealth management, investment advisory, or financial services, with at least 3 years in a leadership position. - Strong expertise in global investment products, asset allocation, and portfolio management strategies. - Proven ability to establish and maintain relationships with high-net-worth individuals and institutional clients. - Familiarity with compliance frameworks, risk management, and regulatory standards. - Professional certifications such as CFA, CFP, or equivalent are highly desirable. - Excellent leadership, communication, and analytical skills are essential for success in this role. This job opportunity was posted by Nayana K from Stockal.,

We're looking for a proactive, user-obsessed professional to join our GTM team. This role will be crucial in driving deeper user understanding, conducting in-depth consumer research, and helping shape user-facing strategies based on meaningful insights. If you are from smartphone | Consumer electronics company and have experience (Market/Consumer Intelligence), we want to hear from you!! Role & responsibilities Conduct qualitative and quantitative user research, gather actionable insights, and translate them into strategic recommendations. Proactively engage with users across digital platforms and offline touchpoints to understand their behaviors, needs, and pain points. Identify user trends, feedback loops, and market shifts by constantly monitoring competitor ecosystems. Partner closely with retail, marketing, community, and content teams to ensure user insights are reflected in strategic decisions. Own and manage user feedback programs, surveys, interviews, and focus groups to improve satisfaction and retention. Build and maintain a repository of user insights, personas, and journey maps. Keep a close eye on competitor user engagement models and user community tactics. Represent the user voice in internal cross- functional discussions. Preferred candidate profile 3-7 Years of experience in user research/ insights, user operations, or MI/CI preferably from top smartphone/ consumer electronics brands. Deep understanding of user behavior, mobile tech ecosystems and the importance of consumer first strategies. Hands-on experience with research tools, user surveys, and data analysis. Self-starter attitude with a focus on execution and a collaborative mindset. Strong documentations and reporting skills turning conversations into clear, structured insights.