Technical Manager

Job Description

ROLE RESPONSIBILITIES Primary responsibilities critical to the performance of the role. Technical and product training to local team to make them fully competent in technically briefing the product and answering their technical queries. Reviewing and approving all the technical marketing brochure Coordinating with Marketing Organizing and participating technical seminars Attending customer complaints and coordinating with Global/Region Team for handling the same. Extend support to customers on product complain and concern Conducting field trails in coordination with Global /Regional Team by setting up Protocol and required observation of trial and submission of report Overall co-ordination and extending support to team to achieve business goal (monthly/Quarterly/Yearly objective) QUALIFICATIONS AND EXPERIENCE Qualifications that are job related, consistent with business necessity and necessary for the performance of the essential functions of this role; includes education / licenses / certifications , relevant experience, technical and/or other job-related skills. B.V Sc & A.H. &MVSC 2-4 years of field experience to handle all field situations and provide technical solutions to the customer needs Technical Experience of companion Animal diseases diagnosis/ vaccination/Treatment . Individual having confidence to handle adverse situations/ Customer complaints from the field Role Specific To provide technical support to local team and meet their training needs, to handle customer complaints and queries extend technical support for business development activity Behavioral Communication Problem solving Organizing Customer focus Integrity and trust Goal achieving