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Technical Manager / Lead

Technical Manager / Lead

Zetechno Products And Services

4 - 9 years

20 - 25 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

application design pdf data modeling itsm javascript agile effort estimation application development asset management management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Must hold Good knowledge of ITSM and ITIL V3

Must hold experience in ServiceNow Module/Application design and implementation.

Must hold experience of at least 2 implementations in ServiceNow.

Must have good experience in JavaScript as an individual contributor

Must have minimum 4 years of hands-on development experience in ServiceNow

Must have experience in leading managing and guiding the team for implementation and support engagements, Requirement Gatherings, Development, Testing, UAT, and Production.

Responsible for Sprint work item effort estimation and planning

Must have experience in planning and delivering the Sprint release as per SLA and agreed timelines

Must have a good process understanding of Incidents, Problems, Change, Service Requests, and Knowledge Management

Must have Good Experience with ITSM Integrations, CMDB, and Service Portal modules in ServiceNow

Must have good experience in web-based Integration SOAP REST etc and email inbound actions

Should know about Discovery CMDB Data Modelling Asset Management Service Mapping.

Accountable and Responsible for managing end-to-end Sprint releases including support on Sprint releases.

Must have experience in proposing solutions to customers on the requirement

Good Experience in managing Client discussions including managing customer expectations and Requirement gathering activities

Must have Good communication (verbal, email, and presentation skills)

Must have the ability to work closely with the Customer team in a sprint or agile execution model

Mandatory Skills

IT Service Management

Years of Experience

7-12 years

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Technical Manager / Lead