Technical Lead, Support Operations- SAP

Job Description

Customer Communication Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed Troubleshooting Skills Troubleshooting of customer reported incidents and system alerts in the areas of Application Access Governance domain expertise Identify, debug and troubleshoot break fix issues for quick resolution Provide technical analysis for incidents, resolution, and root cause analysis for the incidents Respond and resolve issues within agreed service levels Collaboration & Knowledge Sharing Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures Mentor and train other team members with tech solutions WHAT YOU BRING 7-10 years hands-on experience in managing SAP Security Roles, SAP Role Management & Maintenance or Oracle ERP or any ERP Products Extensive hands-on experience in debugging issues with ERP products Understanding of Segregation of Duties Working with internal auditors on providing Security SOX Support. Experience in the SAP GRC Access Control module Understanding of Segregation of Duties (SoD) concepts Knowledge of transportation concepts in SAP Experience with at least one full SAP, Oracle or third-party governance systems GRC implementation End Point exposure/knowledge: Knowledge of users and access tables in the SAP security model or Oracle Security Model Exposure to managing the audit data in SAP or Oracle Exposure to GRC implementation with SAP, Oracle or third-party governance systems Develop and maintain documentation for SAP Role Management best practices. Excellent understanding of Segregation of Duties, SOD Rulesets, Risks and Mitigating Controls Management and Maintenance of SOD Rulesets will be an added advantage Developing security role administration processes Designing roles for business and basis users Working with internal audit resources Ensuring compliance with security policies and control sets Performing research to develop expertise in SAP GRC, Oracle or third-party governance systems security functionality Leading the development of SAP GRC, Oracle or third-party governance projects Preferred qualifications Bachelors degree in information systems, computer science, business administration, or a related field SAP Certification in GRC modules a plus