Technical Lead, ServiceNow ITSM Transformation, Corporate Engineering

Minimum Qualifications

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• Certification in Implementation Specialist - IT Service Management (e.g., CIS-ITSM).
• 8 years of experience in working with ServiceNow ecosystem with designing and implementing the ServiceNow CSDM framework in an enterprise environment.
• Experience with the ServiceNow ITSM Professional suite (e.g., Incident, Problem, Change, Request, etc), including custom application development, scripting (e.g., JavaScript, GlideAPIs), and platform configuration.
• Experience in ServiceNow development including server-side and client-side scripting in JavaScript and ServiceNow integrations using REST, SOAP, and IntegrationHub.
  

Preferred Qualifications

• Certification in ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA).
• Experience with enterprise integration of ServiceNow with SAP.
• Experience with ServiceNow IT Operations Management (ITOM) (e.g., Discovery, Service Mapping).
• Experience with Service Portal development (e.g., AngularJS).
• Experience in implementing ServiceNow Artificial Intelligence (AI) features (e.g., Predictive Intelligence, Virtual Agent) with integrating in applications.