Technical Helpdesk Coordinator

Job Responsibilities: Male and Female both can apply

• Oral and written communication skills in English, Hindi and Bengali.
• Minimum 2-3 years of experience.
• Good knowledge in office applications like Mailing, MS Word, Excel, Power Point etc.

Main Job Tasks and Responsibilities:

• Respond to requests for assistance in person, via phone, electronically
• Follow standard help desk procedures
• Log all help desk interactions / Ticketing tools
• Must be having concept in ITIL process i.e. Incident and Request Management
• Redirect problems to appropriate resource
• identify and escalate situations requiring urgent attention
• Track and route problems and requests and document
• resolutions & prepare activity reports.
• 1st level of basic support to be provided through remote support for Ms Outlook, SAP etc.

Job Types: Full-time, Permanent

Pay: Up to ₹284,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• IT Helpdesk Support: 3 years (Required)

Language:

• English, Hindi and Bengali (Preferred)

Location:

• Anandpur, Kolkata, West Bengal (Preferred)

Work Location: In person