Technical Expert - Telco Cloud B&R Support

To provide next level technical support to global customer service centers and platform service supervision & Support centers by resolving low to medium complex SDX,SD-WAN,OPC & OFC issues and contributing to targeted customer satisfaction and network performance business objectives

1. To provide next level technical suppot  for Global customer service centers and platform supervision centers  by resolving low to medium complex SDX,SD-WAN,OPC.OFC & Telco Cloud problems referred to the team in an effective and timely manner keeping in view functional KPIs
2. To identify Platform & Services capacity issues and co-ordinate with planning teams and rollout  teams to ensure timely capacity upgrades
3. To contribute to Network performance and customer satisfaction business objectives  by providing high quality second level technical support on all SDX,OPC,OFC & Telco Cloud platforms and services in Orange Business Services
4. To implement  assigned high impact and complex changes on the service platform and virtualized infrastructure while demonstrating highest adherence to network change management procedures
5. To contribute in “Technical Incident Reports” for major network incidents and problems
6. To coach  newly joined Telco Cloud Support Engineers on a specific technical domain area

1. To gain and apply technical and soft skills as per individual objectives
2. To achive Telco Cloud Build & Run KPI targets
3. To contribute to customer satisfaction and Network Performance KPI targets

• Excellent knowledge of communication standards and OSI/commercial protocols as follows:

VirtualizationTechnologies

Kubernetes, Rancher, CICD, Ansible & Python will be the added advantage

• Professioanl level of knowledge and hands on troubleshooting experience on Two or more of the following technologies

• SDN/NFV (Software Defined Network/Network Function Virtualization) with RedHat OpenStack/ OpenShift / KVM/Linux
• Cloud Infrastructure and Container-as-a-Service support (IaaS/CaaS) with VMWare Sphere/EXSi, NSX-T
• Rancher Kubernetes/Container/Dockers
• Juniper Contrail
• Ciena BluePlanet
• Network Automation development with Python, RedHat Ansible, PERL, Shell
• TCP/IP protocols experience (MPLS, IP,IS-IS,BGP,Mp-BGP)

  Hardware: 

• Dell Switch & Servers
• CISCO Routers,
• Juniper MX Routers & QFX Switches

• Excellent Analytical and trouble-shooting skills

• Good understanding of Telecom Service providers Virtualization , Networks and Services
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