Technical Engineer

Nest Education

0 - 4 years

1 - 6 Lacs

Jalna Maharashtra India

Posted:20 hours ago| Platform: Foundit logo

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Skills Required

Technical support

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities:
Technical Support Ticket Response:
Respond promptly
to incoming
technical support tickets
and customer inquiries.
Prioritize and manage
support requests
based on urgency and complexity.
Client Communication & Issue Assessment:
Contact clients
to understand the nature of their
technical or IT issues
and assess the problem.
Gather
technical details
from clients to facilitate effective troubleshooting.
Remote Access & Troubleshooting:
Link to clients computers
via
remote access tools
to troubleshoot and resolve technical issues.
Diagnose and
troubleshoot hardware
,
networking
, and
software
issues remotely and on-site.
On-Site Support:
Travel to
clients offices
or
server locations
to resolve
technical problems
that cannot be addressed remotely.
Install
and
configure new hardware
,
software
, and
networking systems
at client locations.
Proposing Solutions:
Provide
simple and effective solutions
to clients technical issues, ensuring minimal disruption to their operations.
Offer
recommendations
for system improvements or upgrades where necessary.
Software Training:
Provide basic software training
to clients, ensuring they can use the installed systems or applications effectively.
Develop and share
user-friendly guides
and training materials for client reference.
Client Relationship Management:
Maintain a
professional relationship
with clients by providing excellent customer service and support.
Regularly follow up with clients to ensure
client satisfaction
and resolve any ongoing issues.
Job Reports:
Complete job reports
documenting technical issues, solutions provided, and any equipment installed or upgraded.
Maintain accurate records of all
technical support activities
for reference and future troubleshooting.

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