Technical Engineer II ServiceNow Platform

5 - 8 years

7 - 10 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Purpose of the role

The Digital and Technology team of General Mills India Centre is looking for a passionate and enthusiastic individual to contribute to the ServiceNow Core Practice at General Mills in capacity of a Technical Engineer II. This role will report into DT Manager- ServiceNow Platform in India and functionally collaborate with different stakeholders on the ServiceNow platform. It is a team member role.
In this role, candidate will be responsible for working with the ServiceNow Core Practice team in completing assigned projects to deliver high impact, high value outcomes, while staying within identified project constraints for budget, scope, and schedule. The individual will work very closely with the ServiceNow Platform Manager, Platform Owner, Product Owners, Lead Engineer and the Sr. Technical Engineer.

KEY ACCOUNTABILITIES

  • Technical Engineer for the ServiceNow Core Practice team that works on various modules such as ITSM, Facilities, HRSD, CSM, etc on the ServiceNow platform.
  • Establishing best practice models and setting standards for the platform.
  • Working on stabilizing and securing the ServiceNow Core platform and work in collaboration with various product teams.
  • Build ServiceNow integrations with external applications using REST API, Web Services, Import Sets, Scripted APIs and MID server.
  • Demonstrate knowledge and deep expertise around Flow Designer, Catalog items, Record Producers, Transform Maps, Virtual Agent, Dashboards, ServiceNow Discovery, Service Mapping, Automation, Employee Service Center, nowMobile and Event Management based integrations.
  • Align workflows - built for custom enhancements - in accordance with coding guidelines and best practices.
  • Actively participate in code reviews and lead the ServiceNow platform upgrades, clones, and patching activities.
  • Participate in Incident and Change management processes including troubleshooting, root-cause-analysis and resolution of issues within the ServiceNow platform.
  • Work on proof-of-concepts on new functionalities on the ServiceNow platform.

MINIMUM QUALIFICATIONS

  • Education Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered).
  • Minimum 5-8 years of hands-on experience in ServiceNow development. Candidate should have very strong technical experience on modules such as ITSM (incident, problem, change), Service Portal particularly Employee Center, HRSD/ITOM/ITAM/CSM, etc.
  • Knowledge on key ServiceNow functionalities such as Service Mapping, Event Management, Virtual Agent, Flow Designer, etc.
  • Very good hands-on experience on REST/SOAP API based integration with external or third-party applications and monitoring tools.
  • Provide support to team as a team leader and lead by example and removing roadblocks to delivery.
  • Strong verbal and written communication skills, and the ability to communicate clearly and effectively with all levels of the organization and partners.
  • Ability to interact with and positively influence stakeholders.
  • Bachelors degree in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
  • Certified ServiceNow Administrator (CSA).

PREFERRED QUALIFICATIONS

  • Certified Implementation Specialist (CIS) / Certified Application Developer (CAD)
  • ITIL v4 certification.

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General Mills logo
General Mills

Manufacturing

Minneapolis Minnesota

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