What youll do
The Technical Consultant (TC) is a key customer-facing role within Docusigns professional services team, acting as the primary technical subject matter expert. TCs design and implement technical solutions for complex business requirements, ensuring successful deployment of Docusign Agreement Cloud and eSignature solutions. This involves assisting with out-of-the-box connectors or providing specialist knowledge for custom API integrations. The TC facilitates communication among stakeholders to drive projects to a successful outcome, playing a critical part in customer adoption and overall team success. This role contributes to an expanding, world-class Professional Services organization.
This position is an individual contributor role reporting to the Regional Delivery Manager - India.
Responsibility
- Develop solutions for customers Agreement Cloud platform deployment using a variety of technologies
- Be a trusted leader to work closely with internal and external resources to manage customer expectations as well as removing roadblocks for successful projects resulting in high customer satisfaction
- Work with Engagement Managers to scope additional use cases to enable strong adoption, renewal, and upsell
- Support organization initiatives to enhance and expand our team s knowledge and our services offerings
- Produce and manage client-facing documentation per Docusign s implementation methodology
- Innovate and develop new solutions leveraging cloud technology, along with the entire stack of Docusign Agreement Cloud solutions
Job Designation
Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.
What you bring
Basic
- Bachelor s degree in Computer Science or equivalent
- 5+ years experience working directly with customers to understand business needs and applying technology solutions to their requirements
- Demonstrated software development, advisory, and consultative expertise, specifically with SaaS technologies including XML (WSDL), REST, SOAP,
- Publisher/ Listener architecture, and software technology including .NET, Java, PHP, Ruby, etc.
- 5+ years product/custom engineering development experience, working with code (C++, C# or Java, etc.), with SaaS
- products/platforms
Preferred
- Technical expertise with common SaaS platforms such as Salesforce.com as well as associated managed packages
- Salesforce Apex programming expertise
- Demonstrated design/build experience with cloud-based architecture
- Experience in .NET / Java development and deployment toolkits, Azure/AWS cloud
- Experience leading larger projects with multiple workstreams, resources, products
- Experience in developing API middleware (such as Mulesoft)
- Excellent written and verbal communication skills
- Ability to identify and resolve ambiguity
Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. for assistance.
Applicant and Candidate Privacy Notice
#LI-Hybrid #LI-SL2
","qualifications":"
Basic
- Bachelor s degree in Computer Science or equivalent
- 5+ years experience working directly with customers to understand business needs and applying technology solutions to their requirements
- Demonstrated software development, advisory, and consultative expertise, specifically with SaaS technologies including XML (WSDL), REST, SOAP,
- Publisher/ Listener architecture, and software technology including .NET, Java, PHP, Ruby, etc.
- 5+ years product/custom engineering development experience, working with code (C++, C# or Java, etc.), with SaaS
- products/platforms
Preferred
- Technical expertise with common SaaS platforms such as Salesforce.com as well as associated managed packages
- Salesforce Apex programming expertise
- Demonstrated design/build experience with cloud-based architecture
- Experience in .NET / Java development and deployment toolkits, Azure/AWS cloud
- Experience leading larger projects with multiple workstreams, resources, products
- Experience in developing API middleware (such as Mulesoft)
- Excellent written and verbal communication skills
- Ability to identify and resolve ambiguity
","responsibilities":"
The Technical Consultant (TC) is a key customer-facing role within Docusigns professional services team, acting as the primary technical subject matter expert. TCs design and implement technical solutions for complex business requirements, ensuring successful deployment of Docusign Agreement Cloud and eSignature solutions. This involves assisting with out-of-the-box connectors or providing specialist knowledge for custom API integrations. The TC facilitates communication among stakeholders to drive projects to a successful outcome, playing a critical part in customer adoption and overall team success. This role contributes to an expanding, world-class Professional Services organization.
This position is an individual contributor role reporting to the Regional Delivery Manager - India.
Responsibility
- Develop solutions for customers Agreement Cloud platform deployment using a variety of technologies
- Be a trusted leader to work closely with internal and external resources to manage customer expectations as well as removing roadblocks for successful projects resulting in high customer satisfaction
- Work with Engagement Managers to scope additional use cases to enable strong adoption, renewal, and upsell
- Support organization initiatives to enhance and expand our team s knowledge and our services offerings
- Produce and manage client-facing documentation per Docusign s implementation methodology
- Innovate and develop new solutions leveraging cloud technology, along with the entire stack of Docusign Agreement Cloud solutions
