Technical Analyst 4-Support

Job Description

The main role of a Support engineer is to troubleshoot highly complex technical problems (Oracle Database) requiring high level of technical expertise Works directly with customers Participates in weekend rotation and shifts Participates in initiatives that improve overall product and documentation quality Participates in product/platform testing Drives improvements in product quality Serves as Situation Manager on highly sensitive Customer issues Consults with Management in directing resolution of critical Customer situations Consults with Customers on complex use of Oracle products Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc. Creation/Review of Knowledge Articles Contribute significantly towards the My Oracle Support Database communities Analyzes work load, determines best practices and implements changes to improve productivity Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities Who are we looking for QUALIFICATIONS - Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Management Information Systems / Engineering / Math / Physics / Chemistry or proven professional and technical experience. - Greater than 10 years of industry experience TECHNICALSKILLS We are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. You should have expertise in Real Application Cluster (RAC), Dataguard ASM/Storage areas. Operating systems expertise / SA general awareness on rest of the areas mentioned below, will be an added advantage - Database architecture knowledge and administration - Experience with clustering technologies from different vendors - Thorough understanding of the Oracle database features - Extensive hands on interaction with large Database management systems - Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios. - Performance Tuning, Parallel query, Query tuning - Networking - Partitioning - Database Security - Enterprise Manager - General UNIX/Linux concepts Administration - Managing Kernel Parameters, Partitioning and File systems PERSONAL ATTRIBUTES Self driven and result oriented Strong Problem solving/analytical skills Strong customer support and client relation skills Effective communication (verbal written) Focus on relationships (internal external) Strong willingness to learn new things and share them with others Influencing/negotiating Team player Customer focusedConfident and decisive Enthusiasm Flexibility Coaching/knowledge transfer Ability Ability to write technical Bulletins