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Technical Administrator

Technical Administrator

Wipro

1 - 4 years

5 - 6 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

technical support it support it helpdesk desktop administration system support

Work Mode

Work from Office

Job Type

Full Time

Job Description

** Looking for Immediate Joiners**

_ Looking for candidates with minimum 1 year of work exposure in core IT Service desk.

Location : Bangalore

Shifts : Rotational

Work Mode : Work From Office

--------------------------------------------------------------------------------------------------------------------

Requirement:

-Minimum 1 year experience in IT Service Desk.

-Should be able to join within 15-30 Days.

-Should have good communication & technical skills.

-Must be a graduate

-Should be okay to work from office in Rotational shifts.

---------------------------------------------------------------------------------------------------------------

Role :

Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
Routes the enquiries to Resolver Groups as appropriate
Re-routes misdirected calls
Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Makes recommendations for updates to the KB database

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