Technical Account Manager, Inside Sales

As a Technical Account Manager (TAM) at our company, you will play a crucial role in driving the sales process with both direct and channel customers. Your primary responsibility will be to effectively communicate the Company's technology and product positioning to a diverse audience of business and technical users. By identifying and addressing all technical and business issues within your assigned accounts, you will ensure maximum customer satisfaction throughout the sales cycle. Building and maintaining strong relationships with clients will be essential to your success in this role. Your key responsibilities as a TAM will include providing product and technical support to your assigned accounts, managing and selling to SMB Customers within a defined geographic territory, and fostering a culture of success through your product expertise and positive account management. You will be expected to deliver accurate forecasting on the sales pipeline, closely monitor the quality of services provided to customers, and actively engage with channel partners to drive renewals and identify upsell opportunities. Additionally, you will be required to raise alerts for any critical business or technical issues faced by customers and work collaboratively with them to enhance the implementation and integration of Qualys products and services. To excel in this position, the ideal candidate should have a background in security and/or networking, with 3-6 years of experience in engineering, administration, or support roles. A solid understanding of various IT security fields such as Firewall, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Vulnerability Management, and Network Scanners will be advantageous. Knowledge of desktop and server operating system configuration, TCP/IP networking, LAN and WAN technologies, network design, web security architectures, and cloud platforms will also be beneficial. Strong technical acumen, excellent communication skills, and a customer-centric approach are essential qualities for this role. You should be comfortable working in small group settings, possess a strong work ethic, and exhibit a proactive "make it happen" attitude. Experience with CRM tools, preferably salesforce.com, and the ability to work flexible hours to support global customers will be required. Preferred qualifications for this role include 3-6 years of equivalent experience in consulting or account management, pre-sales experience in computer networking, information security, or public clouds, and a background in STEM fields. If you are passionate about technology, customer advocacy, and driving business success through innovative solutions, we encourage you to apply for this exciting opportunity as a Technical Account Manager at our company.,