Tech Support Consultant US Process

Role Overview: As a Tech Support Consultant based in Mohali, India, you will be responsible for providing assistance to US customers in resolving device and software issues during night shifts. Your primary task will involve using remote access tools to troubleshoot and resolve customer problems effectively. Key Responsibilities: - Provide support for various devices including routers, security cameras, printers, GPS devices, and more - Utilize remote desktop access tools to troubleshoot and resolve customer issues - Maintain accurate case notes and deliver excellent service while meeting support Key Performance Indicators (KPIs) Qualification Required: - Excellent communication and troubleshooting skills - Prior experience with remote support tools and ticketing systems preferred - Graduation from any stream with a minimum of 1 year of relevant technical support experience Additional Details: The role offers a negotiable salary based on your experience level and requires willingness to work flexible, rotational night shifts. This full-time, permanent position has a fixed night shift schedule and requires in-person work at Mohali, India.,