Tech Support Consultant US Process

As a Tech Support Consultant based in Mohali, India, your role is to assist US customers in resolving device and software issues through remote access tools. - Provide support for devices such as routers, security cameras, printers, GPS devices, and more. - Utilize remote desktop access tools to troubleshoot and resolve customer problems effectively. - Maintain accurate case notes and deliver excellent service while meeting support KPIs. To excel in this role, you should have excellent communication and troubleshooting skills. Experience with remote support tools and ticketing systems is preferred. You must be willing to work flexible, rotational night shifts. Qualifications: - Graduate from any stream with a minimum of 1 year of relevant technical support experience. This is a full-time, permanent position with a fixed night shift schedule. Salary is negotiable based on experience level. The work location is in person at Mohali, India.,