Tech Support BPO Executive

As a Telecaller in the Technical Support team, your role will involve handling inbound and outbound calls, assisting customers with technical issues, troubleshooting basic problems, and providing high-quality customer service. Key Responsibilities: - Handle incoming calls from customers needing tech support. - Make outbound calls to follow up on service requests and provide technical assistance. - Diagnose and troubleshoot basic hardware/software/network issues. - Escalate complex technical problems to Tier 2/3 support teams. - Record customer interactions, solutions, and follow-up actions in the system. - Provide accurate information and support with professionalism and empathy. - Ensure high customer satisfaction by resolving issues in a timely manner. - Maintain updated knowledge of company products and services. Qualifications Required: - Proven experience as a telecaller or in a customer support/tech support role. - Basic technical knowledge of computer systems, software, and networks. - Excellent verbal communication skills in English/Hindi/Telugu. - Strong problem-solving and analytical skills. - Ability to multitask and work under pressure. - Good listening skills and attention to detail. - High school diploma or equivalent; a technical diploma or certification is a plus. Preferred Qualifications: - Experience with CRM or ticketing tools (e.g., Zoho, Freshdesk, etc.). - Knowledge of remote desktop tools and help desk software. - Prior experience in a BPO or IT support environment. If you are interested in this role, you can contact the provided mobile numbers for further details. This is a full-time position with benefits including cell phone reimbursement. The work location is in person during day shifts, and proficiency in English and Hindi is preferred.,