Tech Manager

Job Description

As a Technical Operations Lead (TechOps Lead) we are looking for a Senior SAP Basis Consultant to deliver high quality results consistently. The TechOps Lead acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ERP & Supporting Applications. TechOps lead govern TechM customer relationship management from a technical perspective, while advocating for the customer and bringing the in technical excellence from TechM CoE to enrich customer experience. TechOps lead will work as a team with CDMs and TechM internal competencies to serve and delight our customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle. Primary contact for the customer regarding technology discussions, innovations and recognized as the escalation point for technical issues Understands the customer business, goals and challenges to suggest solutions & services Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle with customer SAP Landscape. Identifies and positions automation solution/services that deliver value to the customer Supports customers Intelligent Enterprise transformation by acting as technical consultant Experience and knowledge in SAP NetWeaver Administration, migration and upgrades Understanding of SAP High Availability or Disaster Recovery architecture, network and virtual technologies (load balancer, virtual machine) Identify top issues, define service plan and drive implementation of identified action items across customer landscape Deep experience in technical planning, implementation, configuration and integration of SAP solutions Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, Concur, FIELDGLASS, SICHP, CPI etc. (good to have) Design optimal SAP configuration to maximize system performance and availability. Solid know how on SAP Technologies and Products (SAP certification highly beneficial), Azure cloud certification is a plus Analytical, solution oriented and experience in working with cross cultural teams or individuals WORK EXPERIENCE Up to 12 14 years of SAP Technical Administration (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions. Up to 2 4 years of experience in a customer facing role and should have excellent command on de escalating the critical situations. Hands on experience with working knowledge of Windows/Linux flavors Hands on experience with working knowledge of SAP HANA, Oracle, MSSQL and Sybase databases SAP on Azure Cloud Certification or hands on experience of supporting SAP on Azure Cloud is a plus point