Tech Lead - Application Support

Prodapt

0 years

0 Lacs

Greater Chennai Area

Posted:2 weeks ago| Platform:

Apply

Skills Required

support scripting python sql management troubleshooting software communication maintenance escalation training

Work Mode

On-site

Job Type

Full Time

Job Description

Overview

Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)
Good Understanding on Telecom O/BSS applications
Good Understanding on support cycle and Production deployments
Excellent problem-solving and analytical skills
Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have
Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.
Excellent verbal and written communication skills
Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide technical training and support to internal teams as needed.

Responsibilities

Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)
Good Understanding on Telecom O/BSS applications
Good Understanding on support cycle and Production deployments
Excellent problem-solving and analytical skills
Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have
Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.
Excellent verbal and written communication skills
Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide technical training and support to internal teams as needed.

Requirements

Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)
Good Understanding on Telecom O/BSS applications
Good Understanding on support cycle and Production deployments
Excellent problem-solving and analytical skills
Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have
Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.
Excellent verbal and written communication skills
Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide technical training and support to internal teams as needed.

More Jobs at Prodapt

Job Template - AD ASM Manager

Chennai, Tamil Nadu, India

7 - 12 yrs

Salary: Not disclosed

MySQL DBA

Greater Chennai Area

Experience: Not specified

Salary: Not disclosed

Delivery Lead

Chennai, Tamil Nadu, India

20.0 - 20.0 yrs

Salary: Not disclosed

Data Engineer

Greater Chennai Area

3.0 - 7.0 yrs

Salary: Not disclosed

Backend Engineer (Full Stack)

Greater Chennai Area

5.0 - 8.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Python Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.