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Tech Engineer - SD

Tech Engineer - SD

Mphasis

4 - 8 years

0 Lacs

hyderabad telangana

Posted:2 days ago| Platform: Shine logo

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Skills Required

vpn dns vcenter virtual machines packaging access management confluence help desk support mac laptops basic networking ad users computers vsphere services jamf administration device management jira ticketing vulnerability mitigation

Work Mode

On-site

Job Type

Full Time

Job Description

As a Tech Engineer - SD at Mphasis, your primary responsibility will be to provide Help Desk support with a focus on Mac laptops. You will be based in Hyderabad and should be comfortable with 24*7 rotational shifts with immediate availability. Your qualifications should include a minimum graduation degree, with a preference for B-Tech/BE. Key Responsibilities: - Mandatory experience with Mac laptops - Basic networking knowledge including VPN, DNS, etc. - Managing and administering within AD Users and Computers - Familiarity with vSphere services including vCenter, virtual machines, etc. - Jamf administration including device management, packaging, etc. - Providing Help Desk support both in person and remotely - Troubleshooting workstation issues both in person and remotely - Managing work tasks using Jira ticketing - Assisting with handling different support requests including access management, vulnerability mitigation, etc. - Assisting with improving documentation within our Confluence space If you are interested in this opportunity, please share your updated resume copy with apoorva.kapale@mphasis.com.,

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Tech Engineer - SD