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4 Jira Ticketing Jobs

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3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Technical Assistance Center (TAC) Network Engineer with 3+ years of experience, your primary responsibility will be to provide technical support and resolve network-related issues for customers. You should have a strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, SNMP, OSI model, and network architectures. Your proficiency in routing and switching is crucial, as you will be configuring, managing, and troubleshooting routers and switches. Knowledge of dynamic routing protocols such as OSPF, BGP, and VLANs is essential. Additionally, you should be well-versed in network security principles, firewalls, VPNs, IPS/IDS systems, ACLs, and security best practices. Experience with network monitoring tools, management protocols, and performance optimization techniques is required. You should have excellent troubleshooting skills to identify and resolve network issues efficiently. Familiarity with networking hardware from vendors like Cisco, Juniper, and Arista is expected. Strong communication skills are essential for interacting with customers, understanding their requirements, and providing clear explanations. Proficiency in documenting network configurations, troubleshooting steps, and solutions is necessary for future reference and knowledge sharing. A TAC Network Engineer should be committed to continuous learning, staying updated with the latest networking technologies, trends, and industry developments. User-level knowledge of Jira ticketing, Slack usage, and Splunk is a plus. This role requires working in a 12-hour shift pattern (4 days on, 3 days off) with 24/7 support on a rotational basis every 3 months. Immediate to 15 days notice period is expected, and the work mode is from the office. If you possess technical expertise, problem-solving abilities, communication skills, and a customer-centric approach, we encourage you to apply for this challenging and rewarding position as a TAC Network Engineer.,

Posted 4 days ago

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3.0 - 5.0 years

8 - 14 Lacs

Visakhapatnam

Work from Office

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Posted 1 month ago

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3.0 - 5.0 years

8 - 14 Lacs

Kanpur

Work from Office

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Posted 1 month ago

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3.0 - 5.0 years

8 - 14 Lacs

Pune

Work from Office

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Posted 1 month ago

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