Job
Description
Role Overview: As a Tech Customer Service Representative working with corporate accounts for Physical Security Systems, you will focus on Access Control and CCTV systems. Your responsibilities will include providing technical support, troubleshooting, and ensuring the effective functioning of security systems like CCURE, March Networks, Genetec, Lenel S2, and ExacqVision. Key Responsibilities: - Provide global support primarily for CCure and March Networks, upskilling to learn current systems on the Client network when required. - Support CCure integrations with third parties such as HID Safe, Alert Enterprise, Idemia Morphowave, etc. - Assist in the deployment and maintenance of regional servers, either on-premises or Azure cloud-hosted servers. - Work with security software and hardware platforms including CCURE, March Networks, Solarwinds, Networking Tools, and MS Office Tools. - Create and enforce programming and configuration standards for CCure and March. - Collaborate with local/regional commissioning engineers to ensure adherence to standards. - Provide general security technical support to customers. - Assist with commissioning on-site when necessary. - Execute and validate existing technical documentation. - Deploy remote firmware updates as needed. - Provide technical support for pre and post installations/sales. - Configure and add new ACS & CCTV hardware. - Troubleshoot and configure IP CCTV cameras. - Program, test, and commission physical security systems including Access Control, Video Surveillance, and Intrusion Detection Systems. - Manage incident management including timely handling, prioritization, issue identification, server status monitoring, service restarts, vendor coordination, installation/deployment of vendor fixes, and incident closure. - Address issues raised in Cyber reports by discussing with respective service owners. - Offer remote technical support on CCURE & March Networks System. - Proactively monitor services to ensure service health and functionality. Qualifications Required: - Bachelor of Engineering in Electrical, Electronics, E&TC, or related fields. - Fluency in English. - Certifications in CCURE 9000 Level 1/2 & March Networks. - Knowledge & work experience in HID Safe, Alert Enterprise, NEDAP/AEOS. - Hands-on experience in the configuration of IP CCTV cameras and familiarity with March Networks hardware. - Hands-on experience in Tech Support. - Hands-on experience in the configuration of CCURE software. - Testing & Commissioning experience on ACS & CCTV System- CCURE & March Networks system. - 3-8 years of global customer-facing experience. - Ability to multitask, manage shifting priorities, and meet deadlines. - Excellent communication and problem-solving skills. Role Overview: As a Tech Customer Service Representative working with corporate accounts for Physical Security Systems, you will focus on Access Control and CCTV systems. Your responsibilities will include providing technical support, troubleshooting, and ensuring the effective functioning of security systems like CCURE, March Networks, Genetec, Lenel S2, and ExacqVision. Key Responsibilities: - Provide global support primarily for CCure and March Networks, upskilling to learn current systems on the Client network when required. - Support CCure integrations with third parties such as HID Safe, Alert Enterprise, Idemia Morphowave, etc. - Assist in the deployment and maintenance of regional servers, either on-premises or Azure cloud-hosted servers. - Work with security software and hardware platforms including CCURE, March Networks, Solarwinds, Networking Tools, and MS Office Tools. - Create and enforce programming and configuration standards for CCure and March. - Collaborate with local/regional commissioning engineers to ensure adherence to standards. - Provide general security technical support to customers. - Assist with commissioning on-site when necessary. - Execute and validate existing technical documentation. - Deploy remote firmware updates as needed. - Provide technical support for pre and post installations/sales. - Configure and add new ACS & CCTV hardware. - Troubleshoot and configure IP CCTV cameras. - Program, test, and commission physical security systems including Access Control, Video Surveillance, and Intrusion Detection Systems. - Manage incident management including timely handling, prioritization, issue identification, server status monitoring, service restarts, vendor coordination, installation/deployment of vendor fixes, and incident closure. - Address issues raised in Cyber reports by discussing with respective service owners. - Offer remote technical support on CCURE & March Networks System. - Proactively monitor services to ensure service health and functionality. Qualifications Required: - Bachelor of Engineering in Electrical, Electronics, E&TC, or related fields. - Fluency in English. - Certifications in CCURE 9000 Level 1/2 & March Networks. - Knowledge & work experienc
