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1.0 - 6.0 years

0 - 3 Lacs

pune

Work from Office

What You Will Do As a Tech Customer Service Representative, you will be working with corporate accounts for Physical Security Systems, specifically focusing on Access Control and CCTV systems. Your role will involve providing technical support, troubleshooting, and ensuring the effective functioning of security systems like CCURE, Genetec, Lenel S2, and ExacqVision. How You Will Do It Work with security software and hardware platforms like: Genetec Networking Tools MSOffice Tools Execute and validate existing technical documentation. Troubleshoot and configure IP CCTV cameras (AXIS Make VMS platform). Configure and harden Axis Cameras for stream, storage, schedule, and rules both on camera and Genetec platforms. Program, test, and commission physical security systems including Access Control, Video Surveillance, and Intrusion Detection Systems. What We Look For Educational Qualification : Bachelor of Engineering in Electrical, Electronics, E&TC, or related fields. Fluency in English. Certification in Genetec or hands-on commissioning & programming in Genetec. Hands-on experience in the configuration of IP CCTV cameras and familiarity with AXIS hardware. 1-6 years of global customer-facing experience. Ability to multitask, manage shifting priorities, and meet deadlines. Excellent communication and problem-solving skills. Preferred Experience with Genetec software platforms. 1-6 years of experience in supporting IT infrastructure, specifically Enterprise Access Control (GENETEC), Visitor Management, and Incident Management systems. Strong understanding of security hardware like door controllers, readers, locking hardware, dual-factor authentication, cameras, video recording hardware, intrusion detection, and duress hardware. Basic networking and Windows OS knowledge. Soft Skills Strong communication and interpersonal skills. Ability to handle customer queries with patience and professionalism. Must be a good team player. Willingness to work in a 24x7 environment.

Posted 5 days ago

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2.0 - 6.0 years

6 - 7 Lacs

mumbai, delhi / ncr

Work from Office

Associate Technical Consultant Electronic Surveillance Company Name: Inflow Technologies Company Website: https://inflowtechnologies.com/ Company details Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia. Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle. Inflow has an annual run-rate revenue of USD 700+ Million. Location: Mumbai & Delhi Department: Presales (TBU) Mode of Working: Work Frm Office Days of Working: 5 Days a week Responsibilities About the Role We are seeking a highly skilled and motivated Presales Technical Consultant with a strong background in Electronic Surveillance technologies, including CCTV, Access Control, Video Management Systems (VMS), ANPR, and other security solutions. You will play a key role in bridging the gap between customer needs and technical solutions by delivering customized proposals, technical demonstrations, and solution designs in collaboration with sales and engineering teams. Key Responsibilities: Solution Design and Customization: Technical presales professionals work with clients to understand their technical requirements and design solutions that fit their specific business needs. This may involve configuring and customizing products, integrating different technologies, and ensuring that the solution aligns with the clients infrastructure. They analyze client challenges and propose relevant products or services, often creating detailed technical presentations, demos, and proof of concepts (PoCs) that showcase how the solution will work in the clients environment. Product Demonstrations: One of the core responsibilities is delivering live or recorded product demonstrations. These demos illustrate the features and capabilities of the solution, addressing technical queries and demonstrating how the product can solve the clients business challenges. Technical presales engineers often use real-world examples, simulations, or customized demos to ensure the potential customer can see how the solution will operate in their specific use case. Technical Consultation and Advisory: They act as technical advisors to customers throughout the sales process, answering in-depth technical questions, resolving concerns, and providing insights on how a product can integrate with the customers current systems. In complex environments, they may offer consulting services, such as architectural design, capacity planning, and scalability assessments to ensure the proposed solution is viable and effective for the client’s needs. Proof of Concept (PoC) Development: Technical presales often spearhead the creation of PoCs, which allow potential customers to test the solution in their own environment. This hands-on approach provides a direct opportunity for clients to verify the solution's functionality and ensure it meets their technical and business needs before making a purchasing decision. PoCs help mitigate risk and showcase the specific advantages of the product or solution being proposed. RFP/RFI Response: Technical presales engineers are often responsible for responding to Requests for Proposals (RFPs) and Requests for Information (RFIs) issued by clients. These documents typically outline the client’s technical and business requirements, and it is the presales engineer’s role to provide detailed technical responses, demonstrating how the proposed solution meets or exceeds these requirements. They collaborate with the sales and product teams to ensure responses are both technically accurate and commercially viable. Competitive Analysis: Technical presales professionals need to be well-versed in competitive products and industry trends. They analyze and compare competitor offerings to highlight the unique advantages of their own solution, helping the sales team position the product effectively. They may also gather market intelligence by understanding customer pain points and how competitors are attempting to address them, which can inform product development and marketing strategies. Collaboration with Sales Teams: Technical presales engineers work closely with account managers, sales executives, and business development teams to align technical solutions with customer needs. Their input is essential in the early stages of the sales process, ensuring the solution is feasible and addresses the client’s challenges. They participate in sales meetings, provide technical expertise, and ensure that the proposed solution is realistic and aligned with customer requirements. Their ability to communicate technical information in a clear, non-technical way is crucial to gaining the trust of both the sales team and customers. Technical Presentations & Demonstrations: Deliver compelling product presentations and system demonstrations to customers and partners. Act as the technical face of the company in presales meetings and workshops. Technical Documentation: Creating and maintaining technical documentation is a key part of the presales role. This can include solution architecture diagrams, technical specifications, and proposal documents. These materials help provide clarity and detail about the proposed solution and its implementation. Customer Engagement: Identify client pain points and opportunities for surveillance solutions. Provide consultative support to build long-term client relationships and trust. Interview process Virtual Skills: Required Skills & Qualifications Bachelor's degree in Electronics, IT, Telecommunications, or a related technical discipline. 3+ years of experience in a presales or technical consulting role within the electronic surveillance or security industry. Solid understanding of: CCTV (Analog, IP-based systems) Access Control Systems Video Analytics / AI-based Surveillance VMS (e.g., Milestone, Genetec, Axis, etc.) Intrusion Detection & Perimeter Security Proficiency in Visio, and MS Office suite. Strong presentation and communication skills. Ability to translate technical features into customer benefits. Experience with tenders and solution costing. Preferred Qualifications Certifications in surveillance technologies (e.g., Axis Certified , HID Certified, Genetec Certified, Milestone Certified, etc.) Knowledge of networking fundamentals, IoT, and cybersecurity in surveillance systems. Experience with integration platforms and PSIM solutions. Regional market knowledge and experience with government/commercial security projects. What We Offer Competitive salary and performance incentives Opportunity to work with cutting-edge surveillance technologies Professional development and certification support Collaborative, tech-driven work environment Any other additional information Commitment Clause of 3 Years ATGS official Email nived@atgs.co.in ; Akilan@atgs.co.in ATGS SPOC Contact number 7411736370 ; 7259390897

Posted 2 weeks ago

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3.0 - 10.0 years

0 Lacs

pune, maharashtra

On-site

Build your best future with the Johnson Controls team. As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! **What we offer:** - Competitive salary - Paid vacation/holidays/sick time - On the job/cross-training opportunities - Encouraging and collaborative team environment - Dedication to safety through our Zero Harm policy **What You Will Do:** As a Tech Customer Service Representative, you will be working with corporate accounts for Physical Security Systems, specifically focusing on Access Control and CCTV systems. Your role will involve providing technical support, troubleshooting, and ensuring the effective functioning of security systems like CCURE, Genetec, Lenel S2, and ExacqVision. **How You Will Do It:** - Work with security software and hardware platforms like CCURE, Genetec, Lenel S2, Solarwinds, ExacqVision, Networking Tools, and MS Office Tools. - Execute and validate existing technical documentation. - Troubleshoot and configure IP CCTV cameras (AXIS Make VMS platform). - Configure and harden Axis Cameras for stream, storage, schedule, and rules both on camera and Genetec platforms. - Program, test, and commission physical security systems including Access Control, Video Surveillance, and Intrusion Detection Systems. **What We Look For:** - Educational Qualification: Bachelor of Engineering in Electrical, Electronics, E&TC, or related fields. - Fluency in English. - Certification in Genetec. - Hands-on experience in the configuration of IP CCTV cameras and familiarity with AXIS hardware. - 3-10 years of global customer-facing experience. - Ability to multitask, manage shifting priorities, and meet deadlines. - Excellent communication and problem-solving skills. **Key Responsibilities:** - Provide excellent customer support and act as a key interface for ensuring project execution within schedule and budget. - Collaborate with clients and security integrators to resolve hardware issues and complete validation and testing. - Support team initiatives to upgrade security hardware/software infrastructure and process improvements. - Conduct periodic audits on security systems/devices to ensure functionality and performance. - Coordinate with internal and external teams to resolve customer issues and ensure smooth system functionality. **Preferred:** - Experience with CCURE, Lenel S2, ExacqVision, and Genetec software platforms. - 2-10 years of experience in supporting IT infrastructure, specifically Enterprise Access Control (Lenel S2, GENETEC), Visitor Management, and Incident Management systems. - Strong understanding of security hardware like door controllers, readers, locking hardware, dual-factor authentication, cameras, video recording hardware, intrusion detection, and duress hardware. - Basic networking and Windows OS knowledge. **Soft Skills:** - Strong communication and interpersonal skills. - Ability to handle customer queries with patience and professionalism. - Must be a good team player. - Willingness to work in a 24x7 environment.,

Posted 2 weeks ago

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2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry. Ready to secure the future of data with Cohesity As an Application & Installation Engineer, you will be responsible for the programming, maintenance, and installation of security systems. This role requires hands-on experience with configuring and troubleshooting access control, CCTV, and visitor management systems, as well as familiarity with server maintenance, restarting services, and working with Microsoft SQL. Additionally, you will assist with the installation and servicing of CCTV and access control equipment. Occasional travel to other office locations will be required for system installation and servicing. How You'll Spend Your Time Here Programming & Maintenance: Configure, troubleshoot, and maintain security systems such as Genetec, Avigilon, and Avigilon Alta. Server Management: Work on servers, perform service restarts, and troubleshoot security software-related issues. Database Management: Utilize Microsoft SQL for basic troubleshooting and query execution to support security applications. Installation & Deployment: Assist in the physical installation and setup of CCTV and access control equipment. Testing & Commissioning: Ensure proper operation of security systems post-installation and conduct system validations. Documentation & Reporting: Maintain records of installations, configurations, troubleshooting, and system updates. Training & Support: Provide technical support to internal users and train Security staff on system operation. Travel: Occasionally travel to other Cohesity office locations for system installation and servicing. We'd love to talk to you if you have many of the following: Experience with Genetec, Avigilon, Avigilon Alta, Envoy, or similar security systems. Experience marking floor plans for security devices & ability to understand drawings provided. Experience with Sharepoint & the upkeep/updating of files/folders for data retention. Good understanding of server maintenance, including restarting services and troubleshooting issues. Some experience with Microsoft SQL (or willingness to learn). Familiarity with CCTV and access control system installation (or willingness to learn). Excellent troubleshooting and problem-solving skills. Ability to interpret technical documentation, system diagrams, and configuration settings. Strong communication skills in English, both verbal and written. Ability to work independently and as part of a team. Willingness to travel occasionally for on-site installations and service work. Preferred Qualifications: Prior experience in security system installation and maintenance. Experience as an embedded systems engineer. Certifications in Genetec, Avigilon, or other security platforms. Hands-on experience with networking and IT infrastructure for IP-based security devices. Experience in a customer-facing or support role. For information on personal data processing, please see our Privacy Policy. Equal Employment Opportunity Employer (EEOE) If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance. Data Privacy Notice For Job Candidates For information on personal data processing, please see our Privacy Policy. In-Office Expectations Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.,

Posted 1 month ago

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3.0 - 7.0 years

0 Lacs

ahmedabad, gujarat

On-site

As an experienced candidate with a minimum of 3 years in video surveillance, you are required to be trained in video management software. It is essential that you read and fill out the questionnaires in this job post with utmost understanding. Infrasoul Techserve Pvt. Ltd. is a dedicated Electronic Safety, Security, Automation, and IT solution provider and designing company based in Ahmedabad, with branches in Baroda and Surat. At Infrasoul, we prioritize understanding the importance of our valued clients" assets. We meticulously study and design the best solutions to protect these assets, implementing and maintaining these solutions to ensure round-the-clock safety and security. Our expertise and trained team enable us to handle high-level security demands effectively. We consider our team as an asset to the company and are constantly seeking individuals who can contribute value through their expertise, experience, and knowledge. Employment Type: Full-time Location: Ahmedabad As the ideal candidate, you will be responsible for configuring and troubleshooting our products to resolve customers" technical issues. Acting as the liaison between customers and internal teams, you will support customers effectively. Your ability to operate in complex networking environments will make you a suitable candidate for this role. **Responsibilities:** - Managing IP video surveillance and its components on-site. - Handling enterprise-grade video management software, particularly Genetec. - Configuring network switches and storage systems comprehensively. - Managing video management servers and workstations effectively. **Qualifications:** - 3+ years of technical support experience in Camera Security solutions, Network connectivity, and servers. - Graduates in BCA/ECE/IT/Computer with CCNA certification preferred. - Basic knowledge of SQL server is a must. - Customer service-oriented with strong written, verbal, and troubleshooting skills. - Quick learner and adept at multitasking. - Innovative with the ability to contribute new ideas for the company's growth. **Vehicle Requirement:** Candidates must have their own vehicle for commuting purposes.,

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2.0 - 7.0 years

10 - 20 Lacs

Bengaluru

Work from Office

Job Title: Security Business Analyst Dear Candidates, Greetings from ExxonMobil! Please copy and paste the below link into your browser to apply for the position in the company website. Link to apply: https://jobs.exxonmobil.com/job-invite/80491/ Please find the JD below, What role you will play in our team Be part of the product team responsible for supporting Global Security and their IT solutions. You will have the chance to learn the strategic technology used at all ExxonMobil sites to secure access and other aspects related to Global Security, including site creation and divestment activities. Job location is based out of Bangalore, Karnataka What you will do Coordinate with customers and manage 3rd party vendors to deploy and support physical access control and video management system called "Genetec" to maintain physical security of ExxonMobil Personnel and Assets. Provide support and consultation on facility security platform Genetec system to support site security operations across 95 locations globally. Regular daily and weekly activities include: Evaluating current IT systems, including hardware, software, and network features. Testing the new systems to validate that they are working as expected. Provide support to business through effective communication and consultation. Develops solution and fix incidents Collaborate with other IT colleagues to maintain system integrity and integration. Participates in all team ceremonies (Daily Standup, Sprint Planning, Backlog Refinement, System Demo, Sprint Retrospective) Basic principles understanding of Project Mgmt. Build defined features, investigates & bug-fixes, write tests Communicate progress, identifies blocking issues Contribute user story definitions and work break-down Identify and manage dependencies Instill quality by adhering to a Definition of Done Collaborate with architects to identify and advocate for prioritizing enabler work About You Skills and Qualifications Minimum 2-5 years with Foundation Infrastructure experience. Bachelors or masters degree from a recognized university in Computer/IT other relevant engineering disciplines with minimum GPA 6.0 Must be very familiar and comfortable working with servers, network devices, databases, and Azure. Experience working with PowerShell and / or SQL script Must have certification in Genetec Security Center (or be willing to get certified) Must speak English fluently, be willing to grow vendor management skills and coordinate with the business. Extensive Foundation Infrastructure experience and are very familiar and comfortable working with servers, network devices, databases and Azure Preferable skills include C#, JavaScript, GitHub, SDK’s and be able to understand frameworks (React, Angular) Preferred Qualifications/ Experience Certification in Genetec Best Regards, Anita Bhati

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3.0 - 8.0 years

0 Lacs

maharashtra

On-site

As a Tech Customer Service Representative, you will work with corporate accounts for Physical Security Systems, focusing on Access Control and CCTV systems. Your responsibilities will include providing technical support, troubleshooting, and ensuring the effective functioning of security systems such as CCURE, Genetec, Lenel S2, and ExacqVision. You will work with security software and hardware platforms including CCURE, Genetec, Lenel S2, Solarwinds, ExacqVision, Networking Tools, and MS Office Tools. Your tasks will involve executing and validating technical documentation, troubleshooting and configuring IP CCTV cameras (specifically AXIS Make VMS platform), and configuring Axis Cameras for stream, storage, schedule, and rules on both camera and Genetec platforms. Additionally, you will program, test, and commission physical security systems encompassing Access Control, Video Surveillance, and Intrusion Detection Systems. The ideal candidate should possess a Bachelor of Engineering degree in Electrical, Electronics, E&TC, or related fields, fluency in English, certification in Genetec or hands-on experience in commissioning & programming in Genetec, hands-on experience in configuring IP CCTV cameras with familiarity in AXIS hardware, 3-8 years of global customer-facing experience, ability to multitask, manage shifting priorities, and meet deadlines, as well as excellent communication and problem-solving skills. Key responsibilities include providing excellent customer support, collaborating with clients and security integrators to resolve hardware issues, supporting team initiatives for upgrading security hardware/software infrastructure and process improvements, conducting periodic audits on security systems/devices, and coordinating with internal and external teams to resolve customer issues for ensuring smooth system functionality. Preferred qualifications include experience with Genetec software platforms, 2-6 years of experience in supporting IT infrastructure focusing on Enterprise Access Control (GENETEC), Visitor Management, and Incident Management systems, a strong understanding of security hardware components, basic networking, and Windows OS knowledge. Soft skills required for this role include strong communication and interpersonal skills, ability to handle customer queries with patience and professionalism, being a good team player, and willingness to work in a 24x7 environment.,

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