GENETEC CERTIFIED CCTV LEAD Engineer Infrasoul Techserve Pvt ltd

3.0 - 7.0 years

0 Lacs

ahmedabad, gujarat

On-site

As an experienced candidate with a minimum of 3 years in video surveillance, you are required to be trained in video management software. It is essential that you read and fill out the questionnaires in this job post with utmost understanding. Infrasoul Techserve Pvt. Ltd. is a dedicated Electronic Safety, Security, Automation, and IT solution provider and designing company based in Ahmedabad, with branches in Baroda and Surat. At Infrasoul, we prioritize understanding the importance of our valued clients" assets. We meticulously study and design the best solutions to protect these assets, implementing and maintaining these solutions to ensure round-the-clock safety and security. Our expertise and trained team enable us to handle high-level security demands effectively. We consider our team as an asset to the company and are constantly seeking individuals who can contribute value through their expertise, experience, and knowledge. Employment Type: Full-time Location: Ahmedabad As the ideal candidate, you will be responsible for configuring and troubleshooting our products to resolve customers" technical issues. Acting as the liaison between customers and internal teams, you will support customers effectively. Your ability to operate in complex networking environments will make you a suitable candidate for this role. **Responsibilities:** - Managing IP video surveillance and its components on-site. - Handling enterprise-grade video management software, particularly Genetec. - Configuring network switches and storage systems comprehensively. - Managing video management servers and workstations effectively. **Qualifications:** - 3+ years of technical support experience in Camera Security solutions, Network connectivity, and servers. - Graduates in BCA/ECE/IT/Computer with CCNA certification preferred. - Basic knowledge of SQL server is a must. - Customer service-oriented with strong written, verbal, and troubleshooting skills. - Quick learner and adept at multitasking. - Innovative with the ability to contribute new ideas for the company's growth. **Vehicle Requirement:** Candidates must have their own vehicle for commuting purposes.,

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Tech Cust Svc Rep III Johnson Controls

3.0 - 8.0 years

0 Lacs

maharashtra

On-site

As a Tech Customer Service Representative, you will work with corporate accounts for Physical Security Systems, focusing on Access Control and CCTV systems. Your responsibilities will include providing technical support, troubleshooting, and ensuring the effective functioning of security systems such as CCURE, Genetec, Lenel S2, and ExacqVision. You will work with security software and hardware platforms including CCURE, Genetec, Lenel S2, Solarwinds, ExacqVision, Networking Tools, and MS Office Tools. Your tasks will involve executing and validating technical documentation, troubleshooting and configuring IP CCTV cameras (specifically AXIS Make VMS platform), and configuring Axis Cameras for stream, storage, schedule, and rules on both camera and Genetec platforms. Additionally, you will program, test, and commission physical security systems encompassing Access Control, Video Surveillance, and Intrusion Detection Systems. The ideal candidate should possess a Bachelor of Engineering degree in Electrical, Electronics, E&TC, or related fields, fluency in English, certification in Genetec or hands-on experience in commissioning & programming in Genetec, hands-on experience in configuring IP CCTV cameras with familiarity in AXIS hardware, 3-8 years of global customer-facing experience, ability to multitask, manage shifting priorities, and meet deadlines, as well as excellent communication and problem-solving skills. Key responsibilities include providing excellent customer support, collaborating with clients and security integrators to resolve hardware issues, supporting team initiatives for upgrading security hardware/software infrastructure and process improvements, conducting periodic audits on security systems/devices, and coordinating with internal and external teams to resolve customer issues for ensuring smooth system functionality. Preferred qualifications include experience with Genetec software platforms, 2-6 years of experience in supporting IT infrastructure focusing on Enterprise Access Control (GENETEC), Visitor Management, and Incident Management systems, a strong understanding of security hardware components, basic networking, and Windows OS knowledge. Soft skills required for this role include strong communication and interpersonal skills, ability to handle customer queries with patience and professionalism, being a good team player, and willingness to work in a 24x7 environment.,

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