Tech Analyst in Karnataka, Tamil Nadu, Maharashtra, Begumpet, Hyderabad, Nagpur, Secunderabad, Hyderabad, Bidar

Key Responsibilities

• Documentation & Knowledge Management
• Own the creation and upkeep of technical and product documentation, making sure it's clear, concise, and always up to date.
• Translate technical workflows into easy-to-understand guides for internal teams.
• Build onboarding and reference content that empowers both technical and non-technical colleagues.
• Product Requirement Gathering & Analysis
• Work closely with the founders on a daily basis to discuss product plans, clarify requirements, and align on priorities.
• Collaborate with the Product Manager to capture and refine feature requirements, document functional specs, and update product roadmaps.
• Track bug reports, feature requests, and feedback loops to ensure nothing falls through the cracks.
• Participate in sprint planning, daily stand-ups, and product reviews to ensure alignment between business needs and tech execution.
• Tech Support Communication & Insights
• Manage the Tech Support inbox and act as the first line of coordination for technical queries.
• Ensure timely triaging, follow-up, and closure of issues while maintaining a professional, supportive tone.
• Spot patterns and recurring issues from support tickets and share actionable insights with the tech/product teams.
• Cross-Functional Collaboration
• Act as the bridge between developers, QA, support, and operations, ensuring smooth communication and workflow alignment.
• Be the go-to person for understanding how internal systems and product functionalities work.
• Facilitate seamless knowledge transfer across teams, reducing dependency bottlenecks.