Team Member/Supervisor - Magnolia Bakery India

Roles and Responsibilities :

As a part of our Store Operations team, you will play a key role in delivering exceptional customer experiences while supporting smooth day-to-day outlet operations. This position is open to both Team Members and Supervisory-level, with responsibilities assigned based on role, experience, and business needs. The role requires strong product knowledge, teamwork, operational discipline, and a passion for service excellence.

Key Responsibilities:

1. 1. Product Knowledge & Quality Standards

• Maintain strong knowledge of all products and confidently explain them to customers.
• Ensure consistency in portion sizes, serving standards, packaging, and use of smallware.
• Adhere strictly to food safety, hygiene, grooming, and quality SOPs.
• Cupcake icing knowledge is mandatory for all operational staff.
• Follow recipes, SOPs, and presentation standards with accuracy at all times.

2. Customer Service & Order Fulfilment

• Greet customers warmly and handle orders efficiently and accurately.
• Ensure timely service and correct order fulfillment.
• Address customer queries and feedback professionally.
• Double-check orders before serving to avoid errors.
• Promote upselling and cross-selling to enhance customer experience and sales.

3. Store Operations & Maintenance

• Maintain cleanliness across dining areas, workstations, storage, and equipment.
• Follow opening and closing checklists and complete wastage sheets daily.
• Assist with stocking, inventory handling, and monitoring expiry labels.
• Ensure proper care and maintenance of all smallware and equipment.
• Maintain a safe and hygienic working environment at all times.

4. Teamwork, Leadership & Efficiency

• Work collaboratively to ensure smooth store operations.
• Support team members during peak hours to maintain service speed.
• Follow instructions from Supervisors and Outlet Managers.
• Carry out any task assigned by the Supervisor or Outlet Manager.
• Supervisory roles will additionally:
• Lead by example and guide team members.
• Conduct daily briefings and shift handovers.
• Monitor team performance, behavior, punctuality, and attendance.
• Conduct one-on-one discussions and evaluate team members during probation.

5. Adaptability & Attitude

• Be flexible in handling multiple operational tasks.
• Willing to adjust to changing schedules, customer flow, and outlet requirements.
• Open to learning new processes and supporting different roles when required.
• Maintain a positive attitude in dynamic or challenging situations.
• Maintain a low ego and strong team-first mindset, understanding that every role contributes to brand growth.

6. Sales, Inventory & Cost Control

• Support daily sales targets and performance improvements.
• Monitor and minimize wastage; use resources efficiently.
• Assist with inventory ordering, stock audits, and packaging control.
• Execute store-level promotions and marketing initiatives as guided.
• Maintain strong understanding of menu items and serving SOPs.

7. Financial Awareness & Compliance

• Ensure accurate billing and responsible handling of cash, cards, POS, and delivery orders.
• Follow company policies for discounts, offers, and complimentary items.
• Report any discrepancies in cash, billing, or inventory immediately.
• Ensure compliance with company policies, food safety standards, and legal regulations.
• Highlight operational, safety, or compliance issues to management in a timely manner.

Job Types: Full-time, Permanent

Pay: ₹250,000.00 - ₹480,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person