Job Overview:
As a Team Member, youll be the face of our caf, delivering outstanding service and ensuring every cup
is served to perfection. From crafting exceptional coffee to maintaining a welcoming atmosphere, your
role is essential in creating an experience that keeps customers coming back. Youll work closely with your
team, support shift leaders, and ensure smooth operations throughout the day.
Key Responsibilities:
1. Customer Service Excellence:
o Greet every customer with a smile and a positive attitude, making them feel welcome
and valued.
o Assist customers in making beverage and food selections, providing recommendations
when needed.
o Prepare high-quality coffee beverages and ensure orders are served accurately and
promptly.
o Address customer inquiries or concerns with professionalism and a solution-oriented
mindset.
2. Caf Operations:
o Support opening and closing procedures as per the cafs operational standards.
o Maintain cleanliness and organization of the caf, including seating areas, counters, and
kitchen spaces.
o Restock supplies and ingredients as needed to ensure availability and minimize wait
times.
o Follow standard operating procedures for food safety, hygiene, and cleanliness.
3. Team Collaboration:
o Work closely with the Shift Manager and other team members to maintain a smooth
workflow.
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o Actively participate in team meetings, sharing feedback and ideas to enhance the cafs
operations.
o Assist with training and onboarding new team members as needed.
4. Product Quality Control:
o Follow recipes and preparation standards to maintain consistency in quality.
o Monitor food and beverage presentation, ensuring each order meets our high standards.
o Report any equipment issues or product shortages to the Shift Manager promptly.
5. Cash Handling & POS Operations:
o Accurately handle cash, credit, and mobile transactions using the POS system.
o Ensure proper cash management and report any discrepancies immediately.
6. Maintain a Safe & Positive Environment:
o Adhere to health and safety standards to maintain a clean and safe workspace.
o Promote a positive, fun, and engaging environment for both customers and fellow team

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