Team Member Credit and Collect

Role Overview: As a member of the US Credit Chat Digital Servicing Team at American Express, you will be crucial in providing top-notch customer service by addressing CMs credit-related queries through chat. Your main responsibilities will include: Key Responsibilities: - Servicing card members via digital chat platforms, resolving credit concerns, educating them about product features, guiding them on managing their accounts to paid status, and resolving any credit-related issues to drive higher spend. - Effectively communicating with customers through written and oral forms, understanding their tone and mood through written communication, and simplifying complex information for easy comprehension via chat. - Demonstrating adaptability and a customer-centric approach to handle challenging situations with tact and empathy, including the ability to manage two cardmember conversations simultaneously. Qualifications Required: - Undergraduate or graduate with 1-5 years of experience in customer service or collections industry, preferably in voice or chat customer service. - Strong interpersonal communication and writing skills, with the ability to comprehend and articulate complex information clearly. - Typing speed of 25-35 words per minute, proficiency in web navigation, and basic troubleshooting skills. - Proven ability to work well within a team and independently, delivering results with personal accountability. - Comfortable working in a fast-paced, metric-driven environment, including willingness to work rotational shifts to cater to the US market. - Readiness to work in a hybrid model and take personal accountability for achieving results. Preferred Qualifications: - Knowledge of credit lifecycle is preferable. (Note: Omitting any additional details of the company as it is not present in the provided job description),