1.0 - 5.0 years

0 Lacs

haryana

On-site

Role Overview: As a member of the US Credit Chat Digital Servicing Team at American Express, you will be crucial in providing top-notch customer service by addressing CMs credit-related queries through chat. Your main responsibilities will include: Key Responsibilities: - Servicing card members via digital chat platforms, resolving credit concerns, educating them about product features, guiding them on managing their accounts to paid status, and resolving any credit-related issues to drive higher spend. - Effectively communicating with customers through written and oral forms, understanding their tone and mood through written communication, and simplifying complex information for easy compre...

Posted 4 weeks ago

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Customer Care Support Analyst Accuris

1.0 - 5.0 years

0 Lacs

bangalore, karnataka

On-site

As a Customer Care Representative at Accuris, you will play a pivotal role in receiving and resolving phone and email inquiries from customers. Your primary responsibilities will include handling basic inquiries related to customer access, entitlement, general product information, basic billing and invoicing, and assisting with order placement. Your work will be primarily based in the office environment. In your role, you will be expected to efficiently resolve basic customer phone and email inquiries by gathering relevant information and escalating to Tier 2 customer care or other teams when necessary. You will utilize Customer Care and Accuris systems to effectively open, manage, and resol...

Posted 2 months ago

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International Chat Support Executive Mobile Messaging Channels White Horse Manpower Consultancy

2.0 - 7.0 years

2 - 5 Lacs

Hyderabad

Work from Office

Provide customer support via live chat and mobile messaging for international clients. Resolve queries related to products, services, transactions, or technical issues with clarity and efficiency. Candidates with Chat only eligible Required Candidate profile Use quick judgment and available resources to solve customer problems. Maintain service quality, TAT, and CSAT metrics. Collaborate with backend teams for resolution on escalated cases. s.

Posted 4 months ago

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