Team Manager – IT Asset Management

Getronics

7 - 11 years

8 - 12 Lacs

gurugram

Posted:12 hours ago| Platform:

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Skills Required

it asset management snow configuration management problem management service now sccm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Lead day-to-day Asset Management Operations, ensuring delivery to all KPIs and contractual obligations
Establish best-in-class processes & practices and champion their deployment and use across the global organisation
Responsible for People Management Objective Setting, Performance Management, talent development, retention, succession planning, employee satisfaction, mentoring, leave management, time reporting, etc
Responsible for customer satisfaction, cost optimization & profitability of the function
Generate customer & internal management reports on a scheduled basis
First point of contact for service delivery managers and escalation point for any concerns or complaints from clients or senior management
Guide the team in scheduling work efficiently and resolving any priority conflicts
Carry out interviews, make recruitment decisions, and complete all paperwork for the joiners and leavers processes
Track workload and overtime to ensure tasks are evenly distributed across the team; review and approve overtime in line with company policy
Stand-in and signatory for the next level of management as required
Assist in the Bid process to provide the right level of inputs
Provide audit support, including preparation for upcoming audits, hostingauditors, and following up on observations and non-conformities for bothinternal and external audits
Work closely with leaders for other process areas and global counterpartsto ensure full process alignment and understanding

Skillset

Excellent customer service skills and an ability to listen and understandthe customers requirements, including stakeholder management
Ability to adhere to governance standards and processes; good awarenessof ISO and BSI
Experience and a strong understanding of several ITIL process areas
Experience with asset management toolset integration (eg SNOW, SCCM,Service Now)
Strong interpersonal and relationship-building skills
Excellent verbal and written communications
Established governance standards and processes
IT knowledge (broad rather than deep) of IT systems and technology
Adept at using Microsoft Office applications Word, Excel, PowerPoint
Experience and in-depth knowledge in any ITIL servicesmanagement skills Incident, Problem, and Configuration managementprocess
Experience in managing team productivity & utilisation
Good knowledge of creating Service Descriptions
Understanding of the Bid management process and providing inputsAbility to multitask and prioritise effectively
Willingness to travel and a flexible approach to working hours

Certifications

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