It Support Administrator - HelpDesk

Key Responsibilities

1. Network & Security Management

• Configure, maintain, and troubleshoot

  FortiGate firewalls

  , including policies, VPNs, IPS, and security profiles.
• Manage and monitor

  Cisco Meraki

  network devices, including switches, APs, and security appliances.
• Ensure network performance, uptime, and security through proactive monitoring and optimization.
• Conduct periodic security assessments, patching, and compliance checks.

2. System Administration

• Manage, configure, and provide support for

  Ubuntu OS

  devices, user systems, and applications.
• Support and administer

  Mac OS

  devices, including device management, OS updates, and security hardening.
• Implement and maintain backups, storage solutions, and system performance monitoring.

3. Google Workspace Administration

• Administer and manage the

  Google Workspace

  environment, including user management, group policies, data security, and integrations.
• Ensure data governance, email security, and access controls as per company policies.

4. IT Operations & Support

• Provide L2/L3 technical support for escalated issues across the network, systems, and applications.
• Monitor IT infrastructure, respond to incidents, and ensure timely resolution.
• Manage IT asset inventory, procurement, maintenance, and lifecycle.
• Work closely with cross-functional teams to provide secure and efficient IT solutions.

5. Projects & Process Improvement

• Assist in planning and implementing IT infrastructure upgrades, migrations, and new technology rollouts.
• Document processes, create SOPs, and ensure adherence to IT policies and best practices.
• Evaluate new technologies and optimize existing systems for performance and security.

Required Skills & Qualifications

Technical Skills

• Strong knowledge and hands-on experience with

  FortiGate Firewalls

  (mandatory).
• Proficiency in

  Ubuntu/Linux administration

  .
• Good understanding of

  Mac OS management and troubleshooting

  .
• Experience with

  Cisco Meraki

  switches, access points, and security appliances.
• Strong knowledge of

  Google Workspace administration

  and security configurations.
• Understanding of DHCP, DNS, VPNs, VLANs, routing, switching, and wireless technologies.
• Knowledge of ITIL processes (preferred).

Soft Skills

• Strong analytical and troubleshooting skills.
• Excellent communication and documentation abilities.
• Ability to manage tasks independently and support multiple priorities.
• Customer-oriented approach and strong stakeholder management.

Education & Experience

• Bachelors degree in Computer Science, IT, or related field.
• 57 years of IT infrastructure and support experience.
• Relevant certifications (Fortinet NSE, Cisco Meraki, Linux, Google Workspace Admin) are a strong advantage.