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Team Manager Customer Experience

Team Manager Customer Experience

Alorica

1 - 6 years

3 - 8 Lacs

bengaluru

Posted:5 hours ago| Platform:

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Skills Required

bpo business process wireless excel customer satisfaction healthcare customer support outsourcing powerpoint international voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Must be from international voice back-ground with Retail experience preferred.
Min 1+ years of experience in the role
Work from office only and rotational shifts
Prior experience in managing mid-size operations unit (100-200 employees)
Overall 10+ years of work experience in BPO industry
Excellent communication (both written and skills), strong business acumen.
Excellent knowledge in building content, reports etc. using MS PowerPoint, MS Excel
Strong presentation skills (leadership presentation)
Provide customer support and resolve customer queries via call.
Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
Candidate should be flexible to work in 24*7 environments (US Shift).

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Team Manager Customer Experience