Team Manager - Bank Reconciliation

Role & responsibilities

Team Leadership & Oversight

• Direct and supervise a team of reconciliation professionals.
• Allocate tasks, monitor performance, and ensure SLAs are met.
• Conduct regular team huddles and performance reviews.
• Encourage automation and standardization across reconciliation processes.
• Escalation and follow up of people issue to respective authorities to ensure quick resolution
• Ensure timely payroll inputs are provided to avoid dissatisfaction
• Identify & improve the bottom 20% performers/Implement PIP (co-ordinate with Operations)
• Responsible for making people number-centric to perform consistently, to get optimum performance & to keep their interest levels high, for the growth of deserving team members & to control attrition
• Training and delegation to up skill/cross skill and motivate staff
• Staff leave management
• Weekly/Monthly feedback for quality and productivity

Reconciliation Operations

• Oversee daily, weekly, and monthly bank reconciliations.
• Ensure accurate matching of bank statements with GL balances.
• Identify and resolve discrepancies, escalate unresolved items, and ensure timely closure.
• Ability to analyse financial data and identify trends or potential risks Process Improvement & Compliance
• Ability to compare and verify balances and transactions from multiple sources
• Implement process updates received from onshore teams.
• Maintain documentation and ensure compliance with internal controls and audit requirements.
• Support internal and external audits with reconciliation documentation.
• Work collaboratively with internal teams and external parties if required to resolve variances and answer queries
• Meticulous attention to detail ensuring accuracy

Stakeholder Engagement

• Liaise with onshore teams for process updates and training.
• Act as the first escalation point for offshore and business unit queries.
• Provide insights and feedback to improve reconciliation accuracy and efficiency.
• Establish internal checks and controls in-order to prevent fraud.

Preferred candidate profile

• Minimum 3-4 years experience in Reconciliations and Team Management, BPO experience is preferred.
• Inter CA & CMA or any accounting or Finance accreditation
• Strong analytical and problem-solving abilities
• Proficiency in Excel
• Excellent communication and stakeholder management
• Ability to work under pressure and meet tight deadlines