Team Leader/Supervisor

The job involves supporting new initiatives and demonstrating the capability to manage and lead continuous improvement projects. You will be required to lead, coach, and develop employees to ensure a high level of commitment and capability through focused collection routines. It is crucial to be accountable for managing team efficiencies and ensuring that efficiency targets are met. Your responsibilities will also include being responsible for team results, which will be measured through established quality service standards. You will manage a team of 10-15 direct reports by providing superior leadership and guidance related to collection activities. Additionally, you will act as a referral point for all Early Collections Low Risk staff and monitor quality trends by addressing issues and escalations in a timely manner. Your role will also involve assisting in constructing an effective credit control management framework. As part of your responsibilities, you will allocate work assignments, establish KPIs and performance standards, and metrics. It will be essential to evaluate the quality and quantity of individual/team metrics on the work being performed. You will also evaluate and assess team member performance periodically and on an annual basis during Performance Management Reviews (PMRs). This is a full-time position that requires in-person work at the designated location.,