Team Leader Telesales

Job Description: As a Team Leader Sales, you will be responsible for supervising a team of around 15 sales executives to achieve consistent revenue growth through effective customer engagement, follow-up, and conversions. Your role involves guiding the team to deliver excellent service to registered users, ensuring meaningful conversions, and providing a superior customer experience. Key Responsibilities: - Lead, guide, and motivate a team of sales executives to achieve individual and collective sales targets. - Monitor daily call activities, lead follow-ups, and conversion performance through CRM reports. - Conduct regular training, coaching, and performance reviews to improve sales effectiveness. - Track call quality and ensure professional and empathetic communication with users. - Drive the team to maintain expected call volumes, follow-up ratios, and closure rates. - Analyze sales reports, identify gaps, and implement action plans for improvement. - Coordinate with management for new initiatives, offers, and campaign strategies. - Resolve escalated customer queries and ensure customer satisfaction. - Maintain discipline, process compliance, and adherence to company policies. - Foster a positive and high-performance team culture focused on results and accountability. Qualifications & Experience: - Education: Graduate in any field. - Experience: 16 years in telesales / inside sales, with at least 12 years of team handling experience. - Language: Fluency in Tamil or Malayalam. - Tools: Familiarity with CRM, reporting dashboards, and call monitoring systems. Necessary Training will be provided. Job Description: As a Team Leader Sales, you will be responsible for supervising a team of around 15 sales executives to achieve consistent revenue growth through effective customer engagement, follow-up, and conversions. Your role involves guiding the team to deliver excellent service to registered users, ensuring meaningful conversions, and providing a superior customer experience. Key Responsibilities: - Lead, guide, and motivate a team of sales executives to achieve individual and collective sales targets. - Monitor daily call activities, lead follow-ups, and conversion performance through CRM reports. - Conduct regular training, coaching, and performance reviews to improve sales effectiveness. - Track call quality and ensure professional and empathetic communication with users. - Drive the team to maintain expected call volumes, follow-up ratios, and closure rates. - Analyze sales reports, identify gaps, and implement action plans for improvement. - Coordinate with management for new initiatives, offers, and campaign strategies. - Resolve escalated customer queries and ensure customer satisfaction. - Maintain discipline, process compliance, and adherence to company policies. - Foster a positive and high-performance team culture focused on results and accountability. Qualifications & Experience: - Education: Graduate in any field. - Experience: 16 years in telesales / inside sales, with at least 12 years of team handling experience. - Language: Fluency in Tamil or Malayalam. - Tools: Familiarity with CRM, reporting dashboards, and call monitoring systems. Necessary Training will be provided.