Team Leader - Remote Support Desk (Service Desk)

Adecco India

7 - 10 years

7 - 10 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

application troubleshooting servicenow service desk service desk operations service desk management ticketing snow it service desk technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Experience:

Job Summary:-

Team Leader Remote Support Desk

24/5 support Remote Support Desk
with global location handling.
Rotational Shifts should be Good in Technical scope of
Desktop Support Level /Application Level.
Process fine
Tuning and Onboard Service Improvement.
Need to support like SME for the Technical Aspects
Identify training needs and support professional growth for team members
Foster a positive, inclusive, and innovative remote work environment.
Monitor KPIs, manage workloads, allocate resources, and ensure successful project delivery.
Facilitate open, transparent communication, resolve conflicts, and maintain connection across time zones.
mentor, and motivate team members to achieve goals, providing regular feedback and recognition.
Proven leadership, excellent interpersonal, and communication skills.
Strong problem-solving and decision-making abilities.
Experience with remote collaboration tools /
Service Now Ticketing Tool
Ability to build trust and accountability in a virtual setting.
Understanding of team dynamics and conflict resolution.
Reporting experience in
SNOW
.
Weekly Governance / Monthly Connects with Stack Holders.
Creating Dashboard and Managing KPI and SLA of the Team.
Good People Management Skills /Good in Delivery of Services Skills

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