Team Leader - Operations - Healthcare

Fusion CX

1 - 6 years

0 - 4 Lacs

kolkata west bengal india

Posted:8 hours ago| Platform: Foundit logo

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Skills Required

bpo outbound team management service industry healthcare

Work Mode

On-site

Job Type

Full Time

Job Description

Team Management:
Oversee daily activities of the team, and delegating and ensuring tasks are completed efficiently and effectively.
Motivation & Goal Setting:
Communicate clear instructions to team members. Drive team motivation to achieve and exceed organizational targets. Set a timeline and develop and implement strategies to meet these goals.
Training & Development:
Conduct training sessions to enhance team members skills in product knowledge, communication, and confidence. Empower them to maximize their potential.
Performance Reviews:
Conduct monthly and quarterly performance reviews to assess progress and provide constructive feedback.
Operational Strategy:
Manage the flow of day-to-day operations. Develop and manage timelines for project completion, monitor progress, and adjust strategies as needed to keep projects on track.
Reporting:
Create and distribute reports to update upper management on team performance and progress and contributing to the growth of the company by building and managing a successful team.

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