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Team Leader - Operations

Flipkart Internet Private Limited

3 - 7 years

0 Lacs

ramanathapuram tamil nadu

Posted:23 hours ago| Platform: Shine logo

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Skills Required

team management training customer service operational oversight supervision logistics coordination performance management compliance recruitment training motivation

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for leading a team of delivery executives, ensuring they are trained on operational standards, and managing team motivation and attrition. Handling customer escalations and grievances will also be part of your duties. Your role will include supervising shipment sorting and allocation, ensuring hub opening and closing as per standards, and preparing and sharing daily reports. You will also be required to execute ERP transactions, manage cash collection, and coordinate logistics operations. In logistics coordination, you will plan and allocate shipments for deliveries, track undelivered shipments, identify reasons for non-delivery, and coordinate with internal teams for smooth operations. Supporting Wish Masters during deliveries will also be a part of your responsibilities. Performance management will be a key aspect of your role, involving monitoring team performance, ensuring compliance, achieving key performance indicators, creating runsheets, assigning daily tasks, and participating in recruitment and training of blue-collar staff. This is a full-time, permanent position with benefits including health insurance and Provident Fund.,

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Team Leader - Operations