Posted:1 day ago|
Platform:
On-site
Full Time
Job Title: Team Leader - Tele Sales Salary Bracket: (Depending on interview) Job Description: We are seeking a motivated and experienced Team Leader for our Tele Sales and Retail Counter Sales process. The ideal candidate will have prior experience in managing sales teams, overseeing day-to-day operations, and ensuring high-performance levels. As a Team Leader, you will also be involved in taking calls and handling customer inquiries when necessary. Key Responsibilities: Lead and manage the tale sales and retail counter sales teams Monitor and track team performance against sales targets Conduct training and provide feedback to team members Handle escalated customer queries and resolve issues Take calls as per the process requirements Ensure adherence to company policies and procedures Prepare and submit performance reports to management Motivate and support the team to achieve targets and goals Foster a positive and productive work environment Skills and Qualifications: Proven experience in a team leader or supervisory role, preferably in tele sales or retail Strong leadership and mentoring skills Excellent communication skills (both verbal and written) Ability to handle high-pressure situations and resolve conflicts Strong organizational and multitasking abilities Previous experience in taking calls and managing customer interactions Good understanding of sales processes and KPIs
Citydhan Capital Services
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