534 Team Leader Jobs - Page 22

The overall purpose and main responsibilities are listed below: Contribute at different levels in execution of assigned Evidence Synthesis projects (including but not limited to search strategy development, screening, data extraction) to generate robust evidence to maximize the value propositions in support of programs/products for Global/Local markets Seek opportunities to innovate HEVA value identification, evidence generation and dissemination process/plan to increase the relevance and impact of HEVA evidence to ensure reimbursement decisions optimal access Develop and maintain TA expertise People: (1) Support and maintain effective relationships with key stakeholders (2) Work effectively with global HEVA teams across various time zones Performance: (1) Contribute at different levels in execution of assigned Evidence Synthesis projects (including but not limited to search strategy development, screening, data extraction): Support activities for research plan for pre-launch, launch and post-launch evidence for investigational and marketed drugs; Evidence generation plan includes burden of illness studies, epidemiology, literature reviews, meta-analysis, retrospective, and prospective observational studies, economic evaluations, development and analysis of patient-reported outcomes; Provide support with individuals and institutions, which may serve as resources for evidence generation purpose, etc. (2) Support execution of approved HEVA study(s) and manage ongoing study(s) if required: Supports the manager/HEVA product lead to manage and execute research studies to support the clinical, economic and humanistic value of products; Studies include but are not limited to burden of illness studies, epidemiology, literature reviews, meta-analysis, retrospective and prospective observational studies, economic evaluations, and patient-reported outcomes (3) Support development of core value dossier (CVD) and AMCP dossiers and provide strategic direction Process: (1) Assist HEVA team in development of HEVA strategic evidence material (2) Contribute in development of core HEVA strategic evidence generation processes, templates, and products across the portfolio in accordance to the scientific and value messages aligned with CVD, the US AMCP dossier, and HEVA contributions as appropriate to other submissions (3) Maintain adherence to the evidence generation guidelines and other standards relevant to HEVA evidence generation processes Stakeholder: (1) Work with HEVA, RWE, Clinical, Medical Affairs, Marketing, External Affairs and Market Access global or local teams in regions/areas to identify evidence generation and dissemination needs and assist in developing assigned deliverables (2) Assist HEVA team to prepare relevant & customized deliverables for these Teams About you Experience: 3+ years of experience in HEOR for the pharmaceuticals industry, CRO consultancy or academia. Soft skills: Stakeholder management; writing/communication skills; external engagement and ability to work independently and within a team environment Technical skills: Strong analytical skills to translate clinical and economic information and messages into payer evidence strategies Education: Advanced degree in life sciences/pharmacy/similar discipline or medical degree Languages: Excellent knowledge of English language (spoken and written)

The overall purpose and main responsibilities are listed below: Support Manager/Team Lead in execution of assigned Evidence Synthesis projects (including but not limited to search strategy development, screening, data extraction, report writing) to generate robust health economics and value based evidence to maximize the value propositions in support of programs/products for Global/Local markets Support the execution of quality research projects, economic models, trial design recommendations and other activities in support of programs/products Seek opportunities to innovate HEVA value identification, evidence generation and dissemination process/plan to increase the relevance and impact of HEVA evidence to ensure reimbursement decisions optimal access Develop and maintain TA expertise People: (1) Support and maintain effective relationships with key stakeholders (2) Work effectively with global HEVA teams across various time zones Performance: (1) Support Manager/Team Lead in execution of assigned Evidence Synthesis projects (including but not limited to search strategy development, screening, data extraction, report writing): Develop research plan for pre-launch, launch and post-launch evidence for investigational and marketed drugs; Evidence generation plan includes burden of illness studies, epidemiology, literature reviews, meta-analysis, retrospective, and prospective observational studies, economic evaluations, development and analysis of patient-reported outcomes; Provide strategic support with individuals and institutions, which may serve as resources for evidence generation purpose, etc. (2) Support execution of approved HEVA study(s) and manage ongoing study(s) if required: Supports the manager/HEVA product lead to manage and execute research studies to support the clinical, economic and humanistic value of products; Studies include but are not limited to burden of illness studies, epidemiology, literature reviews, meta-analysis, retrospective and prospective observational studies, economic evaluations, and patient-reported outcomes (3) Support development of core value dossier (CVD) and AMCP dossiers and provide strategic direction Process: (1) Assist in development of HEVA strategic evidence material (2) Assist manager in development of core HEVA strategic evidence generation processes, templates, and products across the portfolio in accordance to the scientific and value messages aligned with CVD, the US AMCP dossier, and HEVA contributions as appropriate to other submissions (3) Maintain adherence to the evidence generation guidelines and other standards relevant to HEVA evidence generation processes Stakeholder: (1) Work with HEVA, RWE, Clinical, Medical Affairs, Marketing, External Affairs and Market Access global or local teams in regions/areas to identify evidence generation and dissemination needs and assist in developing assigned deliverables (2) Support HEVA team to prepare relevant & customized deliverables for these Teams About you Experience: 5+ years of experience in HEOR for the pharmaceuticals industry, CRO consultancy or academia. Soft skills: Stakeholder management; writing/communication skills; external engagement and ability to work independently and within a team environment Technical skills: Strong analytical skills to translate clinical and economic information and messages into payer evidence strategies; Understands reimbursement decisions to determine value drivers and how evidence is used in decision making and how it impacts various payers (e.g., providers, patients, health systems); Knowledge of methods and principles of health economics, health technology assessment (HTA) reviews Education: Advanced degree in life sciences/pharmacy/similar discipline or medical degree

JOB SUMMARY: We are looking for an experienced Team Leader with at least 2 years of experience in team handling within the BPO sector. The ideal candidate will be responsible for managing and leading a team to achieve high performance, maintain customer satisfaction, and contribute to continuous process improvement. ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervise Daily Operations: Oversee and ensure the smooth running of day-to-day operations, ensuring adherence to schedules and standard operating procedures. Coaching and Training: Provide ongoing coaching, training, and support to team members to enhance their performance, product knowledge, and customer handling skills. Performance Management: Monitor and evaluate team performance against KPIs, set individual and team targets, and conduct performance reviews. Handle Escalations: Manage and resolve complex customer issues or escalations in a timely and professional manner. Motivation and Engagement: Foster a positive, motivating environment that promotes teamwork, high morale, and productivity among team members. Reporting and Analysis: Prepare and present reports on team performance, KPIs, and customer feedback; analyze trends and suggest improvements. Scheduling and Resource Allocation: Efficiently manage agent schedules, ensuring adequate coverage during peak times and maintaining optimal productivity. Quality Assurance: Monitor calls and ensure adherence to quality standards, provide feedback to agents, and ensure customer satisfaction is consistently met. Process Improvement: Identify areas for process enhancement and implement changes to improve team efficiency and service quality. Communication: Maintain clear and consistent communication between team members and management, ensuring goals and expectations are effectively communicated.

Roles and Responsibilities Team Leading and Team Management of minimum 30 people experience is mandatory. Work experience from Logistic and Warehouse is preferred. This role includes Route Planning and Manpower planning. Desired Candidate Profile Candidate with experience in logistics operations with Team Management can only apply.

Greetings for The Job Factory !!!! Job description: Job Title: Team Lead / Team Manager Job Type: Full-time (Rotational Shifts & Rotational Week-offs) Minimum 1 yrs of International voice TL Experience on paper is mandatory For More Details Call : HR Smitha @ 9880964847 (Call or whatsapp ) Email ID : smitha@thejobfactory.co.in Job Summary: We are looking for an experienced Team Lead/Team Manager to oversee a Voice Process in a BPO operations environment. The ideal candidate should have a strong background in managing customer service teams, driving operational KPIs, and ensuring an excellent customer experience. Key Responsibilities: Team Management: Supervise and mentor a team of 15 customer service agents to ensure high performance. Performance Monitoring: Track and improve key metrics like NPS (Net Promoter Score), AHT (Average Handling Time), CSAT (Customer Satisfaction), and FCR (First Call Resolution). Quality & Compliance: Ensure adherence to industry regulations and maintain compliance with company policies. Process Improvement: Identify gaps, implement process improvements, and enhance operational efficiency. Coaching & Development: Conduct regular coaching sessions, feedback discussions, and performance evaluations. Escalation Handling: Address customer complaints effectively and support agents in resolving complex queries. Key Requirements: Experience: Minimum 1 year of experience as a Team Lead handling in a BPO environment. Industry Knowledge: Strong understanding of customer service KPI. Leadership Skills: Ability to motivate, guide, and manage a team to achieve operational goals. Communication Skills: Excellent verbal and written English communication skills. Flexibility: Willing to work in rotational shifts and rotational week-offs. Immediate Joiners Preferred Regards, Smitha HR TEAM

Candidate should be working as a Team leader OR Quality analyst on papers in US Healthcare for Claims adjudication process. Qualification - Graduate Shift - US rotational shifts Work Location - Chennai Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Swapna @ 7411718707 for more details.

Candidate should be working as a Team Leader on papers for F&A process in a BPO. Work Location - Bangalore Shift - Rotational shifts Immediate Joiners OR Max 15 days notice period candidates can apply Required Candidate profile Call HR Manager Reejo @ 9886360719 for more details.

CASAFY REALTY LLP is looking for TEAM LEADER to join our dynamic team and embark on a rewarding career journey. Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team

Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including EmployeeServices, Business Services, Global Workforce Solutions, and Global Data Governance Services. For more details about General Mills please visit this Link Purpose of the role This role is an important part of our India HR Shared Services Team and directly reports into to the India HR Direct Team Lead. This primary focus of this role is to: Provides subject matter expertise to HR Direct Team on process and relevant HR technology. Focus on high quality process and transaction delivery through ServiceNow Case management Support Service Excellence & Continuous Improvement of HR Direct processes though operational excellence. Provide feedback and suggestions for improvement regarding Workday/G&Me/Go Learn etc. Responsible for efficient work Intake execution Should be dependable & reliable as a backup to HR Direct Team Lead when the need arises KEY ACCOUNTABILITIES Work Management Monitors daily queue management and transaction activities to ensure no backlog. Supports the HR Direct Associates during high volumes by managing calls, chats cases. Executes proactive or requested HR Direct case data analysis to Identify trends and improvement opportunities Monitors and reports on CSAT and Re-opened cases. Provides process coaching and feedback to team member to improve results & build capabilities Ensures the team is updated on any changes via huddles/ team meetings, etc. Creates reports (Internal Process) for team communications Avaya reports, SN reports, etc. Is responsible for escalation and conflict resolution for the team. Manages team rostering Monthly Rotation, team back-ups etc.outside workflex tracker Conducts trainings & onboarding for new joiners using standardized materials; updating when needed Responsible for actively assisting in Service Excellence Framework execution. Plans and coordinates UATs between HRD team and other teams to test new features of Service Now/WD, etc. Process Audit Ensures G&Me Knowledge base contains updated documents, processes, and procedures Introduce Maker-Checker arrangement, wherever required Performs monthly/quarterly audits for letters, any processes Projects/Process Improvements Identifies process improvements, standardization and automation opportunities and participates and or leads local or global projects (planned or ad hoc) for improvements (ie. priority projects, Country-wise case trend analysis, Long TAT, HR raised cases, etc.) Executes broad HR Direct data analysis on CSAT and Re-opened cases Region/Country-wise Actively support new enterprise, HRSS or HRD capabilities (eg Work transitions etc.) Drives continuous improvement & ideation in the team MINIMUM QUALIFICATIONS Education Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) PREFERRED QUALIFICATIONS Preferred 5+ years experience working in Shared Services Helpdesk Role in HR Shared Services domain Understands our Service Delivery best practices, with a high degree of focus on the customer experience Demonstrated experience and influence in Multi-Nationalities Stakeholder Management Understanding and hands on experience of working on end-to-end processes Understanding of downstream impacts & demonstration of big picture thinking Ability to quickly comprehend challenges/issues and navigate the unknown Understands the strategic intent of the Brand DNA, the HR Operating model & the role HR Direct plays to add value Work experience in Excel and HR Technologies Workday, Service Now, Go learn, ICIMS, etc. Proficiency in Excel