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Team Leader � International Voice Process - Bangalore - GO/JC/129/2025

0 years

0 Lacs

Mumbai Metropolitan Region

Posted:2 weeks ago| Platform: Linkedin logo

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Skills Required

management communication support metrics service

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Team Leader � International Voice Process

Job Overview

We are looking for a dynamic

Team Leader

or

Subject Matter Expert (SME)

with experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations.

Key Responsibilities

  • Lead a team of 20+ agents in an international voice support environment.
  • Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.).
  • Coach, mentor, and motivate team members to achieve individual and team KPIs.
  • Conduct regular one-on-ones, team huddles, and performance reviews.
  • Handle escalations, client interactions, and process improvement initiatives.

Skills Required

RoleTeam Leader � International Voice Process - BangaloreIndustry TypeITES/BPO/KPOFunctional AreaITES/BPO/Customer ServiceRequired Education XII HSCEmployment TypeFull Time, PermanentKey Skills
  • BPO
  • BPO SERVICES
  • CUSTOMER SUPPORT
  • CUSTOMER SUPPORT EXECUTIVE
  • INTERNATIONAL VOICE PROCESS
  • LEADERSHIP
  • TEAM HANDELING
  • VOICE PROCESS
Other Information
Job CodeGO/JC/129/2025Recruiter NameBrindha Kamaraj

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