Team Leader - Immigration

Job Title: Team Leader – Immigration & Visa Services

Experience Required: Minimum 2 Years
Industry: Immigration & Visa Consultancy
Location: Janakpuri West, District Centre
Salary: 18k – 22k (Excellent Incentives)

About the Role:

We are seeking a dynamic and experienced Team Leader from the immigration and visa industry to manage and lead our visa consulting team. The ideal candidate should have in-depth knowledge of Permanent Residency (PR), Tourist Visa, and Study Visa processes for countries such as Canada, Australia, the UK, the USA, and Europe. This role demands leadership skills, a customer-centric approach, and an ability to drive team performance.

Key Responsibilities:

• Lead and Manage a team of visa consultants and case managers to achieve monthly and quarterly targets.
• Guide clients through the complete process of PR, Tourist, and Study visa applications – from eligibility assessment to final submission.
• Conduct regular training sessions for team members on visa policies, documentation standards, and country-specific immigration laws.
• Evaluate and assign cases based on team members' capabilities and workload.
• Handle escalations and ensure the highest standards of client service and satisfaction.
• Maintain updated knowledge of immigration laws, embassy updates, and visa regulations for various countries.
• Monitor team KPIs and ensure timely closure of applications.
• Build strong client relationships and ensure a seamless visa filing process.
• Collaborate with the documentation and operations teams for file accuracy and process efficiency.

Required Skills & Qualifications:

• Minimum 2 years of experience in the immigration and visa industry with a focus on PR, Tourist & Study Visas.
• Proven track record in visa counselling, process handling, and client servicing.
• Strong leadership and people management skills.
• Excellent verbal and written communication in English and Hindi.
• In-depth knowledge of country-specific visa procedures (Canada Express Entry, Australia Subclass, UK Skilled Worker, etc.).
• Ability to work in a fast-paced environment and meet deadlines.
• Proficiency in CRM tools and MS Office.

Preferred Candidates:

• Experience in managing teams within immigration consultancies.
• Certifications in immigration law or consultancy (optional but preferred).

Benefits:

1 Saturday off & 1 Saturday off at 4 pm

PF benefit

Contact detail : +91 9625772290

Share CV on : info@stringvisa.com

Website : www.stringvisa.com

Facebook | Instagram | LinkedIn : Stringvisa

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Day shift
• Fixed shift
• Morning shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Work Location: In person