Team Leader - Domestic Travel Operations ( Holiday Packages)

Job Description

We are looking for a dynamic and experienced Team Leader – Holiday Packages to lead our holiday sales and operations team. This role demands a deep understanding of domestic and international holiday packages, strong leadership qualities, and the ability to drive high-performance sales teams. You will play a key role in ensuring smooth customer experience, growing revenue, and maintaining service excellence. Key Responsibilities: Lead and supervise a team of holiday package consultants (domestic & international). Plan, delegate, and monitor daily sales and enquiry handling activities. Ensure the team meets or exceeds individual and collective sales targets. Train, motivate, and coach team members for product knowledge and upselling techniques. Handle high-value clients and complex holiday bookings directly. Monitor customer interactions to ensure a high level of service quality. Coordinate with suppliers, DMCs, hotels, and local operators for package finalization and fulfillment. Ensure accurate costing, itinerary planning, and documentation for all packages. Resolve customer complaints/escalations promptly and professionally. Submit regular performance reports to the management and suggest process improvements. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹50,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Experience: International Holiday Package: 1 year (Required) Location: Gurgaon, Haryana (Required) Work Location: In person Speak with the employer +91 9650422419