Team Leader – Customer Support & Service (Insurance / EdTech / Travel - B2C Only

We're Hiring : Team Leader – Customer Support & Service ( Insurance / EdTech / Travel - B2C Only ) Location: Mohan Estate, New Delhi Experience: 3+ Years ( 2 Years of Team Lead Experience on Paper ) Employment Type: Full-time Prefer Industry - Insurance / EdTech / Travel. Key Responsibilities: Lead and mentor a team handling post-sales support and customer retention Oversee daily operations, ensuring smooth shift management Handle customer escalations via calls, chats, and emails Monitor key metrics such as CSAT, AHT, SLA, and quality scores Collaborate with internal teams including HR, Training, IT, and Quality Track customer satisfaction and ensure timely resolution of complaints Identify training needs and implement performance improvement plans Foster strong team engagement and manage attrition effectively Requirements: Minimum 3 years of experience in customer service or telemarketing leadership Strong objection-handling and conflict-resolution skills Excellent communication, organizational, and problem-solving abilities Bachelor’s degree is required Apply Now: Email - hr03@bizaccenknnect.com Contact - 9319956206 Regards Job Types: Full-time, Permanent Pay: ₹28,000.00 - ₹55,000.00 per month Schedule: Day shift Morning shift Work Location: In person