Team Leader (Corporate Service Desk)

Yes Bank

4 - 9 years

7 - 9 Lacs

navi mumbai

Posted:1 day ago| Platform:

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Skills Required

team handling inbound process concierge services corporate banking branch banking import payment cash management services bill payment service rm customer service operations customer service desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Team Leader

Key Responsibilities:

Manage email-based service requests and ensure resolution within defined TAT.
Lead and mentor a team of service officers to achieve productivity and quality standards.
Ensure compliance with
KYC, AML, RBI guidelines
and internal policies.
Coordinate with internal teams and vendors for smooth operations.
Prepare and maintain MIS reports and dashboards.
Handle audits and ensure zero operational loss.

Required Skills:

Strong knowledge of
Corporate Banking Operations
, CMS, Trade Finance, and Digital Banking products.
Excellent communication and leadership skills.
Ability to manage high-value HNI/Ultra HNI customer service.
Familiarity with compliance and risk management processes.

Preferred:

Experience in
Wholesale Banking / Corporate Client Servicing
.

Corporate Banking, Concierge Services, Contact Center, CMS, Trade Finance, Digital Banking, Corporate Client Servicing, Compliance, Risk Management, MIS Reporting, Vendor Management, HNI Customer Service.

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