Team leader/ Consultant

Pico Xpress

1 - 2 years

8 - 12 Lacs

bengaluru

Posted:17 hours ago| Platform:

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Skills Required

quick commerce last-mile delivery erp dark store operations dispatch management delivery partner coordination delivery executive rider

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensure Hub opening & closing is done as per operational standards and requirements.
Supervise the team daily.
Planning as per available resources and allocating shipment for Manpower and van deliveries.
Ensure all team members are trained and are aware of operational standards.
Sorting shipment as per defined routes.
Create the Runsheet /Pickup sheet and assign daily work.
Prepare Reports; Check and revert on mails.
Prepare and share Day End reports.
Collection of cash, accounting and reconciliation.
Participate in delivering the shipment/pickup as per operational requirement to the customer when required.
Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming.
Zero customer escalations, training, coaching as per OKR.
Adhering & supporting the organization into seamless adoption of new policies & processes.
Track undelivered shipment in ERP and call customers to identify reasons for non-delivery.
Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan.
Provide support to Delivery Executives en route and take necessary actions.
Ensure unexplained Zero stock variance at the hubs on a daily basis.
Conduct on field audits/customer feedback visits periodically to check for areas of improvement.

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