Team Leader – Collection (Voice Process)

Advanced Excel knowledge

Location:

Company:

Job Type:

Salary:

Responsibilities:

• Lead and manage a team in a voice-based collection process
• Monitor team performance and ensure daily and weekly collection targets are achieved
• Handle customer escalations professionally and resolve issues promptly
• Ensure high-quality standards in customer interactions and process execution
• Motivate, mentor, and support team members to improve performance and productivity

Skills:

• Team Leadership
• Voice Process Management
• Collections (Mandatory)
• Escalation Management
• Customer Handling
• Strong Communication Skills (English – mandatory)
• Advanced Excel (Mandatory)
• BPO Operations

Qualifications:

• Minimum 1 year of hands-on experience in the

  collection process

  (mandatory)
• Proven experience in handling and leading a team
• Excellent command over English (verbal and written)
• Strong knowledge and working experience in

  Advanced Excel

  (mandatory)