Team Leader – Call Center

Are you a Results-driven leader with a passion for motivating teams and delivering excellence..? We are looking for an experienced Team Leader. If you’re someone who thrives in a fast-paced environment and loves driving performance, this role is for you..!

Why Join Us

• Competitive salary with attractive incentives
• Fast career growth opportunities
• Positive and supportive work culture
• Opportunity to lead a dynamic team and make a real impact

Key Responsibilities

• Lead, guide, and mentor a team to achieve daily and monthly targets
• Monitor call quality, turnaround time (TAT), and customer satisfaction
• Drive team performance to achieve KPIs and ensure process compliance
• Conduct regular coaching, training, and feedback sessions
• Collaborate with other departments for smooth process flow
• Prepare performance reports and share insights with management

What We’re Looking For

• Minimum 2 years of experience as a Call Center Team Leader
• Proven experience in customer service or call center operations
• Strong communication, motivational, and problem-solving skills
• Ability to coach and manage team members effectively
• Hands-on experience with CRM tools and reporting systems
• A proactive leader who takes ownership and drives results

Location: Padamughal, Kakkanad, Cochin
Job Type: Full-time

If you are ready to take the next step in your career and lead a high-performing team, apply today..!

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• Call Center Team Leader: 1 year (Required)

Work Location: In person