Team Leader (Bilingual - French & English) - GGN

Job Description

Req ID#: 397554 Gurgaon, India, IN, Gurgaon, I Job Description: Team management experience communication skills- B2 High/C1 Level - Both English & French Minimum of 1 years’ experience within a contact Centre environment as a Team Manager Experience within customer services(Voice process) Excellent leadership and communication skills Should be comfortable with rotational shifts & Week Offs Strong coaching and people-development skills through call listening, quality feedback, etc. Ability to deal with demanding customers and escalations Energetic and motivating individual Creative thinking Education  Graduate French Team Leader US -Gurgaon Education : HSC Experience : Minimum 1 year of experience as a TL Process : International (International Process only should apply) Background : BPO Experience Shift Window : 24 x 7 Weekoffs : Any 2 days in a week Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills Skills : French Language is must & Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage Notice Period : Minimum 30 days or immediate Team management experience communication skills- B2 High/C1 Level - Both English & French Minimum of 1 years’ experience within a contact Centre environment as a Team Manager Experience within customer services(Voice process) Excellent leadership and communication skills Should be comfortable with rotational shifts & Week Offs Strong coaching and people-development skills through call listening, quality feedback, etc. Ability to deal with demanding customers and escalations Energetic and motivating individual Creative thinking Education  Graduate