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AMS Human Resources
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Team Lead/Dy Manager - Customer Service

Team Lead/Dy Manager - Customer Service

AMS Human Resources

8 - 13 years

|

8 - 18 Lacs

Posted:20 hours ago| Platform:

Apply

Skills Required

customer service customer complaints complaint handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position: Team Lead/Dy Manager- Customer Services

Location Bangalore (13-D,12-D,13-c and 13-B KIADB Industrial Area, 562107, Attibele)

Manage After sales service operations of capital equipments and process plants
Customer relationship management.
Field Service Management -Managing Service engineers Pool Utilization, Scheduling, Skill development etc
Customer Complaint & Warrant Management
Service Agreement closure and Execution – Long term binding with Customer
Collaboration with Stake holders & Peers (Project, Sales, Support team etc)
Enable Leads for After sales support to CS Business generation
Capable to manage minimum 10-12 Service engineer
Building Relationship with all our customers
Work closely with sales / CS-back office / project team
Passion, ownership towards customer complaints / queries / orders

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AMS Human Resources

Staffing and Recruiting

Sector 1 Bucharest

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