Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Roles and Responsibilities: 1. Develop and implement training programs for customer service representatives to enhance their skills and knowledge. 2. Monitor and evaluate the performance of customer service staff to ensure adherence to quality standards. 3. Create training materials and resources that align with company goals and customer expectations. 4. Conduct regular training sessions and workshops to update employees on new products, services, and policies. 5. Collaborate with management to identify areas for improvement in customer service processes and training approaches. 6. Analyze customer feedback and service metrics to inform training strategies and quality assurance measures. 7. Maintain comprehensive records of training activities, participant progress, and performance evaluations. 8. Act as a mentor and coach for customer service representatives, providing guidance and support to enhance their performance. 9. Develop quality assurance programs to identify service gaps and implement corrective actions. 10. Stay updated on industry trends and best practices in customer service training and quality management. 11. Foster a positive and collaborative work environment that encourages continuous learning and development. 12. Prepare regular reports on training outcomes and quality metrics for senior management review
cult fit
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
5.0 - 6.5 Lacs P.A.
Bahadurgarh
4.0 - 9.0 Lacs P.A.
5.0 - 7.0 Lacs P.A.
Ahmedabad
0.5 - 0.6 Lacs P.A.
Mumbai Suburban, Mumbai (All Areas)
15.0 - 20.0 Lacs P.A.
Faridabad
3.0 - 4.8 Lacs P.A.
5.0 - 6.0 Lacs P.A.
Kolkata
4.0 - 4.5 Lacs P.A.
7.0 - 10.0 Lacs P.A.
Bengaluru
8.0 - 14.0 Lacs P.A.
