Team Lead

As a Team Lead at Wipro in Hyderabad, your role is to execute the process and drive the performance of the team on key metrics, particularly managing the content moderation team during the night shift. You should possess 1-3 years of experience, with at least 6 months to 1 year of experience as a team lead handling similar operations. Your responsibilities will include identifying and growing talent, motivating and coaching direct reports, and ensuring the team's performance consistently meets the set KPIs. Key Responsibilities: - Ability to identify and grow talent, lead, motivate and coach direct reports effectively. - Explain the factors driving the team's performance concisely using data-driven insights. - Proactively identify training needs and develop programs to support the team's development. - Maintain a high level of integrity both personally and professionally. - Passionately coach individuals and teams using a data-driven approach to drive tangible improvements. - Demonstrate excellent organizational skills and a detail-oriented approach to problem-solving. - Proficiency in multitasking, prioritization, project management, and conflict management. - Moderate understanding of business process improvement methods to enhance operational efficiency. - Manage day-to-day operations to ensure consistent quality and productivity across channels. - Ensure performance meets the relevant service level metrics consistently. - Proactively communicate bottlenecks and challenges impacting operations to facilitate prioritization. Qualifications Required: - Overall 24-year experience with at least 1-3 years in a similar role. - Previous experience in team management. - Familiarity with project management and conflict resolution. - Strong communication and coaching skills. - Ability to analyze data and make data-driven decisions. - Detail-oriented with excellent organizational skills. As a Team Lead at Wipro in Hyderabad, your role is to execute the process and drive the performance of the team on key metrics, particularly managing the content moderation team during the night shift. You should possess 1-3 years of experience, with at least 6 months to 1 year of experience as a team lead handling similar operations. Your responsibilities will include identifying and growing talent, motivating and coaching direct reports, and ensuring the team's performance consistently meets the set KPIs. Key Responsibilities: - Ability to identify and grow talent, lead, motivate and coach direct reports effectively. - Explain the factors driving the team's performance concisely using data-driven insights. - Proactively identify training needs and develop programs to support the team's development. - Maintain a high level of integrity both personally and professionally. - Passionately coach individuals and teams using a data-driven approach to drive tangible improvements. - Demonstrate excellent organizational skills and a detail-oriented approach to problem-solving. - Proficiency in multitasking, prioritization, project management, and conflict management. - Moderate understanding of business process improvement methods to enhance operational efficiency. - Manage day-to-day operations to ensure consistent quality and productivity across channels. - Ensure performance meets the relevant service level metrics consistently. - Proactively communicate bottlenecks and challenges impacting operations to facilitate prioritization. Qualifications Required: - Overall 24-year experience with at least 1-3 years in a similar role. - Previous experience in team management. - Familiarity with project management and conflict resolution. - Strong communication and coaching skills. - Ability to analyze data and make data-driven decisions. - Detail-oriented with excellent organizational skills.